♫ I need to hear from You
Before this night is through
I need to hear from You
So I’m waiting, waiting just to hear from you…♫
Lyrics and music by: Robert Hartman, recorded by Petra.
This week, Garry Wise and I chatted about the possible topics that we could cover in this column (posted at slawtips.ca and on this site) over the next while. Without being exhaustive, I pulled together the following list from our discussions. Now it is up to you. In the comments section, please indicate which topic(s) are of greatest interest to you! We really want to hear from you and to write on the topics that you most wish to hear about.
Here is the (incomplete) list of possible topics:
New ways of working:
- Virtual office examples
- Virtual assistants
- Virtual contract lawyers
- Using Skype and other communication methods to reach out
- Collaboration tools/applications/websites
- Dragon Dictate and VR on the Mac
- IBM’s Watson and AI: What are the implications?
New Software/web tools:
- Emerging Canadian software
- Apps, Apps Apps!
- Websites: Are they relevant anymore?
- Blogs: Are they relevant anymore?
- Vlogs: Are they the way to go?
- Sony paper
- Microsoft’s Matter Center
- Why use Twitter? Facebook? LinkedIn? Other SM ?
- Windows 10
- OS X El Capitan
- Do Process Software
Capturing, Organizing and Using Information
- Evernote and OneNote
- Don’t Forget the Milk
- IFTTT recipes
- Wikis and law firms
- CanLII Connect
- SurveyMonkey and lawyers/law firms
- MindMapping: The New Way of Legal Thinking?
Security and Privacy
- Cryptolocker and other ransomware
- Ethical Hacking?
- How do you handle a security breach?
- Canadian Backup and Storage Services
- Canadian Hosted and Managed Services
Practice Management Software Reviews
- Amicus Attorney
- TimeSolv Legal
- Synergy Legal Suite
Legal Accounting Software and lawyers
- Brief Legal Software
Stages in a Lawyer’s Life
- Entering law school
- Finding Articles
- Life as an Associate
- Life as a junior partner
- Life as a senior partner
- Life as a managing partner
- Life as ‘of counsel’
- Going out on Your own
- Moving Firms
- Finding an Associate
- Office Sharing
- Easing into Retirement
- Moving an Office
- Closing an Office
Using Consultants and Service Providers
- IT providers
- In house IT
- Managed IT services
- Hosted services
- Working with Security professionals
- How to use IT Consultants to Max Advantage
- Apple vs Mac vs Does it Matter Anymore?
- Finding and working with an Office Administrator
Setting up in Practice
- Finding the right location
- Finding the right staff
- Working with staff
- Balancing life and work
- Hiring, firing and managing staff
New Ways of Handling Legal Matters
- Virtual courts and trials
- Setting up a virtual practice/services
- Taking Technology to Court/Mediations/Arbitrations
- Taking Technology to clients
Other Legal Software
- Optinet Systems
- Emergent Solutions
- Triage Data Solutions
- Dye & Durham
- Thomson Reuters
- Lexis Nexis
- SAI Systems Auditing
Innovative ways of Practising:
- Cognition LLP
- Axess Law
- ABS across the world
New Ways of Thinking about Legal Practice
Whatever we have missed.
Please indicate in the Comments (below) the topic(s) that are most important. Or drop me a line at email@example.com. We hope to hear from you!
♫ Let’s tell the future
Let’s see how it’s been done
By numbers, by mirrors, by water
By dots made at random on paper…♫
Lyrics, Music and recorded by Susan Vega.
(images: http://en.wikipedia.org/wiki/File:Fire_craker.jpg and http://en.wikipedia.org/wiki/File:San_Diego_Fireworks.jpg – creative commons licence)
“The Best Way to Predict the Future is to Create it” has been variously attributed to many authors, particularly Dennis Gabor.
Accordingly this is a call for all gentle readers to contribute their tips and predictions for 2014! Last year we heard from Stephanie Kimbro, Nate Russell, Tom Spraggs, Richard Granat, Jean Francois De Rico, Mitch Kowalski, John Zeleznikow, Andrew Clark, Colin Rule, Robert Denney, Ross Fishman, Noric Dilanchian, Steve Matthews and of course, Jordan Furlong.
I think that this is the most interested series of posts in the year and so I invite everyone to submit a post and we all can see what everyone thinks the future of law and legal practice will be like!
Let’s tell the future!
On Friday Oct 4, 2013 a unique event will occur in Canada’s legal community. For the first time there will be a Canadian Legal Technology conference that will be accessible right across the country, courtesy of the ability to webcast all tracks and sessions concurrently (except for the noon keynote that will be recorded and put up for viewing later due to technical restraints).
The Pacific Legal Technology Conference is accessible from 8:45 Pacific to 5:30 Pacific – in person or on the web. This conference has grown and grown due to one important factor: its foundation is the result of an on-line survey of all past attendees. That on-line survey, designed by the planning board, contains all the possible topics that they can think of – then it is the survey respondents’ turn to tell us what topics are most important to them. This conference is not just about legal technology – it incorporates technology right down to its core. Its focus is that of the practising lawyer who is battling with all types of problems – and who is looking for concrete and practical solutions to help her practice better, faster and not the least of all, cheaper (such as the session “Tech applied to Dull Ordinary Things that MUST get Done”).
The theme this year is “Lawyers, Leadership and Technology” and focuses on leadership and change management. These are themes that are coming to bear on the practice of law as we move forward, underscored by the increasing rate of change in technology with which all of us have to cope. The session: “Implementation: The Hardest Technology to Change is the Human Brain” deals with the challenge of incorporating change into our environments.
Dan Pinnington in his post on Slaw on the conference stated that: “I think this is the best legal technology conference in the country.” As a past American Bar Association TECHSHOW Chair he should know. Dan also said:
I am disappointed that I can’t attend or speak this year because of conflict. As a past attendee and speaker, I can say you will get the same high quality content, speakers and materials that you would get at ABA Techshow.
While we will miss Dan this year, there will be experts from right across North America – from Florida to Alaska and of course, across Canada. Simon Chester (a past ABA TECHSHOW chair), Richard Ferguson (an ABA TECHSHOW speaker), Debbie Foster (an ABA Techshow Chair), Joe Kashi (an ABA TECHSHOW speaker), David Paul QC (long standing CBA author and presenter) and others round out the rich roster of speakers.
Sessions include a heavy emphasis of ethics: “Backups, Security, Privacy and Ethics in a Mobile World” and “Ethically Growing your Practice with Social Media”. The conference qualifies for 6.25 PD credits in Ontario and 6 in Saskatchewan and BC.
Litigators have their own track that includes “What Technology should you Take to Court or a Mediation (iPads to Electronic Courtrooms)” The closing session “All the Gadgets, Sites and More we can Squeeze into 60 minutes” focuses on providing as many useful tips as the speakers can fit into an hour.
The next Pacific Legal Technology Conference won’t be until 2015. Just imagine how much the legal technology landscape will have changed by then! I can hardly wait!
(cross posted to SlawTips)
♫ Innovate and stimulate minds
Travel the world and penetrate the times
Innovate and stimulate minds
For now I appreciate this moment in time…♫
Lyrics, music and recorded by Hard Driver.
The 2013 edition of The Pacific Legal Technology Conference, Canada’s first and foremost conference on all aspects of legal technology, will feature two major new developments this year!
First: This year’s conference will be webcast….all three concurrent tracks in the morning and in the afternoon…making this conference fully available across Canada and the web (all except for the lunchtime presentations -we are still seeing if we can make this work from a logistical standpoint. But the lunch presentations will be recorded as will the other presentations for viewing on the web afterwards). We will be seeking Professional Development credit from as many jurisdictions as possible that allow for on-line PD credit.
Join us (in person or over the web) as Primafact and other exhibitors such as our Platinum sponsor Dye & Durham return to the PLTC Conference Friday October 4th, 2013 at the Vancouver Trade & Convention Centre.
The best part: You can have a hand in helping design this year’s conference! As in all past years, attendees and interested parties can have a hand in helping to design the conference sessions that you would like to see.
Our Advisory Board [Simon Chester (Toronto) ( SChester@heenan.ca), Richard Ferguson (Edmonton) (firstname.lastname@example.org), Joe Kashi (Alaska) (email@example.com), David Paul (Kamloops) (firstname.lastname@example.org ), Darin Thompson (Victoria) (email@example.com ), Ron Usher (Vancouver) (firstname.lastname@example.org) , Dan Parlow (Vancouver) (email@example.com), S. Ester Chung (Vancouver) (firstname.lastname@example.org ), Nicole Garton-Jones (Vancouver) (Nicole@bcheritagelaw.com) and your humble scribe (Vancouver) (email@example.com)] has been hard at work narrowing the range of possible topics to the short list that is the subject of this survey. Now it is your turn to tell us which issues and courses are the MOST important ones to you!
Our Theme this year is “Lawyers, Leadership and Technology”. Steve Jobs once said: “Innovation distinguishes between a leader and a follower.” (“The Innovation Secrets of Steve Jobs,” 2001).
This year we are seeking new ways to help lawyers and others innovate and become true leaders. We want to explore ways to help legal professionals take their practices to levels they couldn’t imagine.
By completing our survey, you help us by selecting the best sessions for lawyers, legal administrators, paralegals, notaries and staff like you. And all of us will benefit by becoming an innovator within a practice empowered through technology.
This is the only legal technology conference in the world where you, the past attendees, have a direct hand in designing the Conference to suit your needs!
At the end you will be eligible for a draw for 2 free admissions to the 2013 Conference as our way of saying thanks for completing this survey as well as a special rate for attending the 2013 Conference (available only to those who complete this survey) (the two winners will each receive a free admission only..transportation costs are not included). *(survey must be completed by June 30, 2013 to be eligible for the draw).
You must complete the survey by Sunday June 30th in order to be entitled to this special rate and to be eligible for the draw (for attendance in person or online).
Help us Innovate and stimulate minds by completing our survey – and see you at the Conference!
♫ It’s all about the Apps Store and iTunes.
They continue distribution of software media.
iPad (do do do do do)
iPad (do do do do)… ♫
– Lyrics, music and recorded by Parry Gripp.
Gerry Purdy PHD, an expert on wireless technologies, has made a prediction. In the future, you will own three devices:
- a smartphone (to make calls, check on email and messages and do light web browsing);
- a tablet (to do more review of content, more serious web browsing and messaging); and
- a desktop or notebook PC device (to create original content that is read on other devices).
What is driving his prediction? For one, mobile device sales (smartphones, iPads) already exceed those of desktops/laptops. Secondly, mobile web traffic is about to exceed desk-based web use. We are a mobile, connected world and we want applications and devices that enable our lifestyle. Furthermore, iPads represent lawyers taking charge and gaining access to technology that does not involve having to deal with the law firm IT department and all their restrictive policies.
The other factor is the ease of use of the iPad as compared to traditional PC-based technology. The iPad has exceeded everyone’s expectations on these criteria. Apps which traditionally run from free to $9.99 (and in some cases more) place incredible processing power in the hands of users. Games, book readers, word processing, presentation software, business apps – there are literally hundreds of thousands from which to choose. News apps from the NYT, BBC, AP and others place you in the center of the “what’s happening now” world. TweetDeck and Facebook allow you to comment and connect with the Twitterverse about what is happening now. Wi-Fi or cellular data plans connect your iPad to the world. Inexpensive online storage is available via Dropbox, iCloud and others. (more…)
When I’m lost and need to find myself
Where this road will lead
no one can tell…♫
– Lyrics and music by Simon Finn and Errol Reid, recorded by China Black.
It is hard to imagine but no search engine existed for the web until 1993. Of course, when it comes to doing research on the web, the one search site that everyone knows today is Google. But Google itself didn’t become prominent until 2000. Furthermore, Google is by no means the only or perhaps even the best search engine to use in every context. Compounding the problem, a web page of search hits may not display the research results that you are seeking – simply because so many websites are using SEO (Search Engine Optimization) to try to land their website within the first two pages of results. Accordingly, you need to know what other search engines are out there along with their attributes in order to carry out any real research over the Internet.
These sites vary from searching websites to travel sites to medical information, books and scholarly articles. You can search to see what people are saying or search news services. You can even search sites that will post your question to live people (gasp!) and get back real answers. You can search items for sale, either by suppliers or by individuals. You can search for specialized knowledge (such as science information), or even people.
There are websites such as FactBites [www.factbites.com] which search encyclopedias and Wikipedia to provide you with factual information (not search results based on popularity, which is what Google and Bing do). In terms of real research, this is a great starting point.
There are search engines that don’t just display lists of results but also display a “Tag Cloud” with the size of a word (search term) being larger or smaller by the number of hits relative to that term. You can see the results by “hovering” over the words in the tag cloud. Example: Quintura.
There are sites such as Biography.com that allow you to search 25,000+ biographies by name, keyword and profession. Or search LinkedIn for current information on 100 million people.
You can even search out search engines from other countries.
When you are searching and lost and can’t seem to find yourself, there are any number of roads that you can take… who knows where they will lead you.
This article originally appeared in the Canadian Bar Association, British Columbia branch’s publication BarTalk.
♫ Be prepared for indecision
It might make me disappear
But then again, my addiction
To indecision keeps me here…♫
This is another guest post from Beth Flynn of the Ohio State University Leadership Center.
To be a successful leader-manager, you have to be decisive. Probably the most frustrating thing to employees is working for a leader who can’t make a decision. The phrase “don’t be a definite maybe” is well known. The problem is that no one believes he or she is a definite maybe. The term itself is demeaning by what it implies. We all think we make decisions in a prompt or decisive manner, but I wonder if that is true and if it is what our employees think. I found that most leaders could make decisions about things quite easily. It’s making decisions about people that is difficult. In many cases, middle managers can’t make people decisions, or they will vacillate over them. When it becomes apparent to people in the organization that they are working for a definite maybe, they begin to lose confidence in that person’s leadership completely (Monastero, 2010, p. 75).
From: Monastero, S. (2010). Winning at leadership: how to become an effective leader. Bloomington, IN: IUNIVERSE, Inc. Winning at Leadership is available from the OSU Leadership Center. Click here to borrow this resource.
Learn how the Ohio State University Leadership Center is inspiring others to take a leadership role that empowers the world at http://leadershipcenter.osu.edu
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Thanks Beth for another great leadership post on how all of us can move towards being a better leader by leaving our addiction to indecision behind!
♬ Stay frozen or face the truth
Time won’t wait for us to choose…♬
Lyrics, Music and Recorded by Fountain of Tears.
This is the third and final post in the 2013 Tips and Predictions theme. It has been wonderful to read such informative and insightful thoughts from all around the globe on the future of law. Accordingly, here are the last but certainly not the least of these great ideas:
Stephanie Kimbro, MA, JD, is the Director of the North Carolina branch of Burton Law, LLC. Prior to working with Burton Law, Stephanie operated a virtual law office for six years delivering unbundled North Carolina estate planning and small business legal services to clients online. She is the recipient of the 2009 ABA Keane Award for Excellence in eLawyering, was named an ABA Journal Legal Rebel in 2010 and won the Wilmington Parent Magazine Family Favorite Attorney Award six years in a row for her virtual law office. Stephanie has published two books, Virtual Law Practice: How to Deliver Legal Services Online, ABA, October, 2010 and Limited Scope Legal Services: Unbundling and theSelf-Help Client, ABA, March 2012. She is also the co-founder of Virtual Law Office Technology, LLC (VLOTech), which was acquired by Total Attorneys in the fall of 2009.
In addition to practicing law, Stephanie writes about the ethics and technology issues of delivering legal services online and is interested in the use of technology to increase access to justice. She has provided presentations and guest lectured for many state bars, law schools and other organizations interested in legal technology and other law practice management topics.
Kimbro a member of the ABA Standing Committee on the Delivery of Legal Services and serves on the advisory board of the International Legal Technology Standards Organization (ILTSO), the board of the Legal Services National Technology Assistance Project (NTAP), and is a member of the ABA eLawyering Task Force, Chair of the ABA LPM’s Ethics and Professional Responsibility Task Force, a member of the North Carolina Bar Association (NCBA) Law Practice Management (LPM) Council, and the NCBA Tech Advisory Committee.
Stephanie has graciously provided us with a very insightful look into how technology is going to change the way that legal services are delivered, marketed and structured. Here are her thoughts:
- We will continue to see the number of legal technology start-ups being introduced to the consumer legal marketplace. These companies are going to focus their efforts on consumers, but will also attempt to cultivate strong attorney networks that will provide their services with the value add of licensed legal assistance. Existing legal tech startups may be acquired by larger legal service companies or fail to obtain the funding necessary to scale to the next level. Of the technologies introduced in these platforms we will see two interesting developments that will be a little different than the typical Q&A or forum platforms typically offered to consumers. These companies are adding better matching systems using algorithms, consumer preferences, and online behavior to match the legal needs of the individual with the appropriate legal guidance/forms and potentially with the best lawyer to handle their particular legal need. We will also see the expert systems in some of these platforms increase in sophistication as they learn and improve from user feedback.
- The focus of these companies’ services will start to shift more from business law and startup legal services to more personal legal services for the average consumer. We may see companies negotiating with other non-legal social media and networking applications for access to user data which may be used to help predict or identify consumer’s legal needs as a way to target advertising for their platforms.
- Lawyers will become more aware of the need for online marketing that extends beyond the use of social media and focuses more on brand building online using analytical tools that focus on ROI rather than just online reach. As part of this, more lawyers, especially solos and small firms, will consider joining forces with one or more of these legal startups. Navigating those networks and figuring out how to convert any leads generated from them into paying clients will be a learning process for both the lawyers and the companies looking to maintain and develop strong relationships with lawyers. As a result of the increased engagement by lawyers with consumers through these networks, there may be increased scrutiny of the potential ethical issues that might arise from these online interactions.
- From the consumer perspective, we will continue to see the public turning to the Internet to look for personal legal services. The law suit between Legal Zoom and Rocket Lawyer may provide us with some interesting information about quality, quantity, and process of massive online delivery as well as some fun conversation over the next year. More of the public will be aware of virtual law firms as an alternative online option, but the majority will still turn to the larger online brands of Legal Zoom and Rocket Lawyer when those can be used instead. Accordingly, lawyers with virtual law offices will learn to efficiently automate and sell basic legal documents and focus their energy on marketing their online brand and their bespoke work or niche practices to differentiate themselves online from other virtual practices and the services of the online legal service companies.
- Even clients of larger law firms by this point have realized that their firms cannot justify the traditional high billable hour and will pressure them to use more cost-effective methods of delivery which will include an emphasis on outsourcing and the use of online management and collaborative systems. More sophisticated clients will also be questioning their firm about the use of expert systems that help not only save on costs, but that can predict potential outcomes (and therefore the effectiveness of different strategies) for the client’s matter and whether the firm employs such systems. Quantitative legal prediction as a resource for basic consumer needs or for use by solos or small firms will not be widely available in the next couple of years. However, larger law firms with sophisticated clients who can afford to invest in the technology may start the process of cumulating data that will build systems to predict legal outcomes and assist in decision making.
- I think only a small number of law firms will still be forward thinking enough to offer forms of online dispute resolution in their practice areas. As complementary to their traditional services, rather than ODR, some firms may integrate the use of simpler online negotiation and settlement tools, such as the use of the app PictureItSettled, or online game-theoretic bargaining systems, such as those created by FairOutcomes.
- I also predict that a slow moving and quiet revolution will start this year in the legal services community as the Legal Services Corporation (LSC) and state legal aids go through a major shift in thinking about how online and mobile delivery can increase access to justice. (The LSC is holding a second technology summit this January.) The collaboration with legal service companies, private practitioners, and law schools will result in a less fragmented picture of access in our country and push all of these parties out of their bubbles and into reevaluation of how working relationships between themselves and existing resources can be used to increase pro bono and self-help assistance. Limited scope representation handled pro bono or even low bono will become a standard introduced and accepted by most state legal aid organizations as they realize that this will encourage the increased volunteer activity of private practitioners and the donation of technology and resources from legal service companies. Years from now, this revolution and the increase in access from the innovative collaborations that result will provide empirical, results-based proof that we can use to argue for less restrictive rules on non-lawyer ownership of law firms and the removal of lawyer advertising rules that restrict innovations in delivery methods.
Nate Russell hails from private practice where he was a civil litigator and family lawyer. Before his legal career he worked in media, including TV and internet. Currently Nate is a legal community liaison at Courthouse Libraries BC, where he brings his legal experience and his interest in emerging information technologies to bear on improving the programs and resources Courthouse Libraries BC offers lawyers in British Columbia.
Nate’s objective is to help fellow lawyers, especially those in small firms and solo practice, get the best out of our branches and improve their research and practice management skills, so they can best serve the public.
With Nate’s background, it is not surprising that his predictions lie in the area of continuing legal education and professional development:
- I would like to predict, though it may be more to hope, that the same good sense that gave rise to the elimination for 2012 of the “audience test” for CPD accredited activities like teaching and writing will continue forward.
- For 2013, someone will propose (and it will not be strenuously or convincingly argued against) that CPD-accredited writing ought to expand beyond the rigid confines of “law books or articles intended for publication”, to include practice-oriented blogs, and writing for PLEI websites that may or may not result in ink-on-paper-bound-in-cardboard. Other criteria could replace an “intention” to publish, for example criteria that a law-related web article or blog post of a minimum length must appear on a site controlled by an established provider of public legal education and information and/or information for the legal community (i.e. LSS, Justice Education Society, People’s Law School, Courthouse Libraries BC or Clicklaw).
- The elimination of the “audience test” has raised the ladder to let CPD out of the ivory tower, but its presence has yet to be felt fully in the streets.
- That there is a tremendous service-mindedness among the Bar. That is beyond doubt. In a CLE-TV presentation this summer Access Pro Bono shared the statistics that in 2011 alone 600 lawyers donated over 7,000 of volunteer hours. The energy is there, and I predict that with a little enablement (by the Law Society and non-profit legal information institutions in this province), a vast and comprehensive body of online commentary could be produced sooner than we may think. Let’s check back in December 2013!
Thomas Spraggs holds a Bachelor of Laws and Master of Laws degrees. He articled at a personal injury firm in Alberta and continued as an associate at that firm before returning to Coquitlam, BC to lead Spraggs & Co. Thomas has applied innovative approaches to practice management and an progressive approach to technology to lead Spraggs & Co to become a highly respected award-winning firm. Tom is currently undertaking an MBA at the same time as leading his busy firm.
Tom is also a former competitive swimmer which would help explain how he manages to carry on his extensive trial practice. Thomas is a member of the law societies of British Columbia, Yukon and Alberta. He’s a member of the Trial Lawyers Association of BC and the American Association for Justice.
Tom states that after much thought here are his 2013 predictions in regards to technology and the practice of law:
- 2013 will be less dynamic from a technology change perspective than in previous years. Management accountants in larger firms will be challenged as to what is traditionally perceived as ‘needed technology vs. desired technology.’ Individually, lawyers will probably ignore the boring technology at the office and opt for cool and innovative products that access data from the cloud. Clients also expect instant access to relevant information from their lawyers outside of the office which bootstraps the cloud based computing model further. The new and highly anticipated Windows 8 tablets, in addition to the ever amazing iPad, will become a catalyst for significant increases in tablet workplace computing as productivity increases. These productivity increases are both perceived and measurable, this will likely result in the conclusion that these tools are highly effective, especially for collaboration. The management accountants realize that ‘needed technology’ which is usually a desktop networked over a LAN is an assumption that is worth challenging.
- The cloud will continue to evolve as people realize that licensing software on a subscription basis is good value. Renting software that is constantly updated as it is used/needed is far more economical than the old business models. 2013 will also be the year that voice recognition is everywhere and so will awkward misspellings in emails as a result. Forgiveness of such computer generated typos…, I don’t know.
- Mobile computing is also allowing lawyers to work in more places away from the office, which is facilitating better work/ life integration (not really balance though) and a mini hiring boom for experienced and skillful female lawyers who recognize opportunities for working with progressive firms as a result of these technologies increases. All in all, the future is mobile cloud based computing which is now trending to normalcy. Lawyers are keeping in step.
As the writer of this blog, this is my chance to chime into the discussion. A little about myself. I am David J. Bilinsky, the Practice Management Advisor/Consultant and lawyer for the Law Society of British Columbia. I was recently named a Fellow of the National Center for Technology and Dispute Resolution (NCTDR) at the University of Massachusetts. I am also a Fellow and past Trustee of the College of Law Practice Management and past Editor-in-Chief of ABA’s Law Practice Magazine.
I am an adjunct professor at Simon Fraser University teaching a totally online, graduate level course in the Masters of Arts in Applied Legal Studies program. This MA program received the 2011 Award of Excellence from the Canadian Association for University Continuing Education. I have also designed and will be teaching a course on legal technology for the University of Toronto Law School in 2012-13 as well as a course for the law school at the College of William and Mary in Williamsburg Virginia.
My mission in life is to empower lawyers to anticipate the changes, realize the opportunities, face the challenges and embrace the expanding possibilities of the application of practice management concepts to the practice of law in innovative ways that provide service excellence.
I am fortunate to be the founder and Chair of the Pacific Legal Technology Conference (next conference October 2013!) and a past Co-Chair of the American Bar Association’s TECHSHOW. I have a background in Mathematics and Computer Science (BSc) as well as a law degree from the University of Manitoba and an MBA from UBC.
Last year I did a Top 10 list of predictions (the success or lack there of to be determined by you the humble reader at the end of this post!).
Following that tradition, here is my Top 10 List of Predictions for 2013:
#10 Law Schools will embrace distance education as a way to expand their market and to bring in sessional lecturers that ordinarily would be cost-prohibitive:
These new lecturers will expand the traditional curriculum to offer much more practical legal training to allow newly graduates to launch into practice to overcome the difficulty in securing articling and associate positions in traditional firms.
#9 Education in Law Schools will incorporate greater MBA-related training:
This follows prediction #10 in expanding the range of courses offered by law schools to law students to better prepare them for a career of law practice by grounding them in business concepts and entrepreneurial outlooks. Related to this will be the explicit recognition by legal regulators that knowledge of legal practice concepts (management, technology, marketing and finance) is as integral to the practice of law as is knowledge of ‘black letter law’. This was affirmed in part by the ABA in August 2012 recognizing that knowledge of technology is a facet of competent representation and revised their model rules accordingly.
#8 Non-lawyers involved in the delivery of legal services:
Ontario and BC are currently expanding the ability of paralegals to render legal services. I believe this will be matched in other Canadian and American jurisdictions. I believe other near-legal professions will call for greater powers to render legal-type services in order to match the increasing need for affordable access-to-justice (such as Notary Publics in BC).
#7 Lawyers as Leaders:
The profession will call for greater emphasis for lawyers to assume leadership roles in many facets of society in order to create new opportunities for law graduates and lawyers and to expand the influence that lawyers have on society (and to prevent the fleeing of lawyers from the profession).
#6 Effect on Judiciary / Court services:
Courts have been among the last institutions to be affected by the reforms created by the Internet. Either courts will restructure and incorporate the potential cost/benefit advantages offered by Online Dispute Resolution or Alternative Dispute Resolution – or – new tribunals will be established to take certain types of cases away from the courts and place them in new tribunals that will incorporate ODR reforms.
#5 Access to Justice:
Legal service organizations (“Legal Aid”) will be looking for ways to increase access to justice via reforms as their budgets become increasingly squeezed and the calls for them to service more clients increase. I would look for Legal Aid to move beyond ‘bespoke’ legal services and more of a commodity-based delivery structure.
#4 Globalization Effects will continue to be felt:
Large law firms in Canada will be chomping at the bit to join in the globalization movement that is happening across the world. This will place new pressures on legal regulators in Canada to loosen how lawyers are regulated in Canada to match reforms in other parts of the world.
#3 Alternative Business Structures:
In order to get around the rigidity of the Multi-disciplinary Partnership concept, there will be an increasingly-louder call for lawyers to be able to enter into looser business structures that do not call for complete lawyer control of the business entity. This will be due to the reforms happening in other parts of the world lapping on our shores.
#2 Greater Uniformity across Jurisdictions:
Canadian law societies will be adopting a common model code (for example, The new Code of Professional Conduct for British Columbia which comes into effect on Jan 1, 2013 and which is based on the Federation of Law Societies’ Model Code of Professional Conduct). Globalization efforts will call for increasing uniformity across jurisdictions for laws and regulations in order to allow for ease of commerce.
#1 Technology will continue to reform Law and Legal Practice:
The relentless march of Moore’s Law and the breathtaking application of technology to all types of problems will mean that those who deliver legal services will continue to be under pressure. Not only must lawyers understand technology (see the ABA reforms in #2 above) but consumers of legal services understand technology – and will be waiting for lawyers to latch onto the advantages that are offered and reform how they render legal services as a result. If lawyers do not – then there are any number of organizations (see LegalZoom supra in #2 below from 2012) that are only too willing to try to apply technology to the practice of law. This will result in such aspects as the unbundled practice of law, the continued emergence of the e-lawyering movement and the continued growth of Online Dispute Resolution. While the “technological singularity” may yet be in the future, there is no denying that technology is the most disruptive force working on the legal profession at this time.
One thing about being a crystal-ball gazer, you should look back and check your accuracy! Accordingly, I wanted to look at Last Year’s Predictions to see what progress (if any!) was made along my (predicted) lines:
#10: Mobile/Tablets will Invade the Enterprise:
Accordingly to the 2012 LTRC (the Legal Technology Resource Center of the American Bar Association) Survey on the use of Legal Technology by lawyers, 33% of lawyers use a tablet computer (and of those, 91% are iPads).
#9: Regulators will Start Putting some Governing Principles around The Cloud:
The Law Society of British Columbia in 2012 released its Cloud Computing Working Group Report and will be shortly releasing their Cloud Computing Checklist for use by lawyers and law firms considering going to the cloud.
#8: Web-based Collaboration with Clients will Emerge as Clients Reject Email as too Insecure:
Well I was a bit overly optimistic here. Again the 2012 LTRC survey found that secure portal use was up to 25% from 20%. A modest increase but by no means a home run. What was interesting is that solo/small firm adoption of secure portals accounted for most of this increase as their use of this technology grew from 1% to 11%
#7: Social Media Impacts will continue to be Felt in Litigation, Employment and Family Law in Particular.
Social media evidence is growing and shows no signs of abating. Social media evidence has become a lightening rod of sorts; in some jurisdictions, steps are being taken to limit a prospective employer’s ability to gain access to a potential employee’s private social media pages.
#6: Security and Privacy will Emerge as a Concern for Clients of Law Firms.
I think the fact that encryption use by law firms has grown from 23% to 33% of reporting firms according to the 2012 LTRC study shows that law firms and their clients are increasingly concerned about the security of their communications.
#5: Law Schools will Have to Prepare Students to actually Practice Law.
According to an August 4, 2012 article in the ABA Journal:
“Law schools have dramatically increased all aspects of skills instruction–including clinical, simulation and externships–in the wake of a 2004 change in law school accreditation standards requiring that students receive “substantial instruction” in skills generally regarded as necessary for effective and responsible participation in the legal profession, according to the survey, conducted by the curriculum committee of the ABA Section of Legal Education and Admissions to the Bar.”
If American law schools are changing then it won’t be long before Canadian law schools follow suit.
#4: Self-Regulation of Lawyers will come under Increasing Scrutiny, not for Ethical Reasons but for Economic Ones.
An article published in the 80 Fordham Law Review 2761 (2011-2012) entitled “Comparative Perspectives on Lawyer Regulation: An Agenda for Reform in the United States and Canada” by Deborah L. Rhode and Alice Woolley identifies the problems in American and Canadian legal regulation and proposes reform strategies based on initiatives being taken in Australia, England and Wales.
#3: Innovations being tried in the UK and elsewhere will be felt in North America. Lexpert reported on June 29, 2012 as follows:
[P]artners at London-based Herbert Smith LLP and the Australian firm Freehills agreed to a merger that creates Herbert Smith Freehills, the eighth-largest firm in the world, with 2,800 lawyers.
The global behemoth will be led by joint CEOs and managing partners David Willis and Gavin Bell, who in their press release alluded to the growing importance of global firms, and the advantages of international structures.
“This merger,” said Willis “will therefore put us in a strong position to provide clients with the single global offering they increasingly demand.”
“The merger,” said Bell, “will give Herbert Smith Freehills the platform to become the leading global law firm across Asia Pacific, a region likely to see continued substantial growth and to become an increasingly important part of the global legal services market.
The full-equity continues to exploit reforms in the UK and Australia that allow firms to create alternative business structures (ABSs), raise equity internationally from non-lawyers and (in Australia, at least) list shares for public trading — advancements toward legal corporatization that are prohibited in Canada and the US.
#2: LegalZoom and other Online Providers will emerge as a Major Competitive Threat to Main-Street Lawyers
LegalZoom offers documents and subscription services to make it easier for individuals and businesses to accomplish basic legal tasks. As evidence of the company’s traction and impact, the S-1 says LegalZoom has served about 2 million customers in the past 10 years. It also says that in 2011, those customers placed 490,000 orders on the site, and during that period, more than 20 percent of limited liability companies formed in California did so through LegalZoom.
The company’s revenue has been growing steadily, if not dramatically, in the past couple of years — it was $156 million in 2011, up from $121 million in 2010 and $103 million in 2009. LegalZoom also became profitable for the first time last year, with $12.1 million in net income.
So it appears that as far as being a major competitive threat in Canada, that is not (yet) true. But I am hedging my bets on this one.
#1: ODR and other Alternative Dispute Resolution Methods will be Embraced by Cash-Strapped Governments
The Ministry of Justice in British Columbia announced the Civil Resolution Tribunal Act that subsequently received Royal Assent on May 31, 2012.
[T]he Civil Resolution Tribunal Act will create an independent tribunal offering 24/7 online dispute resolution tools to families and small business owners as a speedy and cost-effective alternative to going to court. The tribunal would address disputes by providing parties with information that may prevent disputes from growing and resolve disputes by consent or, where necessary, by an independent tribunal hearing. Resolving a dispute through the tribunal is expected to take about 60 days, compared to 12 to 18 months for small claims court.
Giving families alternatives to seeking solutions in court is among the B.C. government’s justice reform initiatives to achieve efficiencies and deal with growing resource pressures. The February 2012 Green Paper, Modernizing British Columbia’s Justice System, identified tribunals as a simple and less expensive solution to easing delays in the court system.
So there you have it…the tips and predictions for 2013 from thought leaders all over the globe. There is one certainty – as lawyers either we stay frozen or face the truth – Time won’t wait for us to choose.
♫ And then just as sure as one and one is two
I know I’ll take care of you
I’ll take care of you
I’ll take care of you
I’ll take care of you…♫
This is a guest post from my good friends Sharon Nelson and John Simek, from Sharon’s Blog Ride the Lightning. Sharon and John are life partners as well as business partners in Sensei Enterprises, Inc., a computer forensics and legal technology firm in Fairfax, Virginia. As such their blog post on taking care of your digital assets following your passing struck a nerve with me. In my view it is typical of Sharon and John’s careful and considerate way of approaching life..and death. So without any further introduction, here is their advice:
For those of you who have wills, it is my guess that virtually none of them reference digital assets. Until recently, lawyers weren’t thinking about digital assets.
Our friend, attorney Deb Matthews, told us a horror story about a client whose husband had passed away without leaving behind his ID and password for their bank account. The bank would not grant his wife access and she had a devil of a time since her husband had gone paperless and was making online payments each month. She had no way of knowing when bills were due to pay them and she began racking up delinquent accounts as a result. (more…)
♬ Hey, look around it’s all so clear
Hey, wherever we were going, well we’re here
Hey, so many things I never thought I’d see
Happening right in front of me..♬
Lyrics and music by Chris DuBois and Brad Paisley, recorded by Brad Paisley, “Welcome to the Future”.
In this third and final collection of tips and predictions for 2012, we turn first to my good friend and colleague, Steve Gallagher. Steve has been one of those rare individuals who has kept a perspective on where the legal profession is and is going. Accordingly, I though it was appropriate that we start with his views in this final post of 2011 on what will be happening in 2012:
Stephen P Gallagher: “Coping with Change”:
(a) A Law Practice Management Perspective:
My primary business these days is coaching Lawyers in Transition, so from my vantage point, I see large geographic areas throughout Canada and the United States that will have no practicing lawyers within hundreds of miles. At the same time, law school graduates will cluster around metropolitan areas looking for entry-level positions primarily to pay off law school debt. I would like to think that our talented young professionals will start looking for opportunities with baby boomers, particularly in more rural areas of the country to continue the tradition of serving the public.
(b) Legal Technology:
I’ve follow the writing of Sherryl Turkle, a psychologist and director of the Massachusetts Institute of Technology (MIT) Initiative on Technology and Self. Professor Turkel is concerned about how we may be losing things that Thoreau thought were essential to discovering an identity. Professor Turkle claims to be teaching the most brilliant students in the world (at MIT). She claims that they have done themselves a disservice by drinking the Kool-Aid and believing that a multitasking learning environment will serve their best purposes.
I too am concerned about this “multitasking learning environment” for lawyers.
For a Frontline interview, Digital Nation, Professor Turkle was quoted as saying, “She thinks that we’re living in a culture where we’re really not sure what kind of attention we owe each other. People put their cell phones on the table now. They don’t turn them off.” She goes on to say that, “One of my students talked about the first time he was walking with friends, and they received a cell phone call, and they took the call. And he said: “What was I, on pause?” I felt I was being put on pause.” Sheryl Turkle thinks that we’re socially negotiating what kind of attention we feel we owe each other.”
This flat out scares me. We owe each other more. (more…)