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    Archive for February, 2014
    In Memoriam of Milt Zwicker…
    Wednesday, February 19th, 2014

    ♫ Only made me more focused, only wrote more potent..♫

    Lyrics and music by Kanye WestAldrin Davis, recorded by Kanye West.

    milt zwicker

    Milton Wedman Zwicker or just “Milt” as he liked to be known, was the retired managing partner of Zwicker Evans & Lewis, an Ontario law firm. His law practice was restricted to business and commercial law and estate planning. He was the author of many articles and books on the subject of law firm management, and he was a past member of the editorial board of Law Practice Management magazine (as it then was known) published by the American Bar Association.  His full obituary can be found here.

    His books included “Successful Client Newsletters” published in 1998 by the American Bar Association.

    In a book review Dave Freedman states:

    This book is largely outstanding. The author is a lawyer and has written extensively on law practice management, but anyone who markets a professional service firm of any kind would benefit from this book.

    In the introduction Zwicker says, “The most important thing to keep in mind when you are designing and writing your newsletter is the very thing most law firms forget — the newsletter is for your clients and prospects. Be sure the result is a publication that meets their needs, not just yours.”

    I first became acquainted with Milt by reading his regular column in the Canadian Bar Association’s publication “The National” back when it was printed on newspaper and had a tabloid like format.  These were the days before the Internet and Milt was one of the earliest voices on Law Firm Management that included other luminaries such as J. Harris Morgan, Sam Smith, Jay Foonberg, Jimmy Brill and many others that were active in the Section of Economics of Law Practice as the present Law Practice Division of the ABA was then known.

    Milt had one strong message that always came thru his writings and presentations.  It is a lesson that is just as important today as it was when Milt first started writing about law practice management.  His message was always to make your practice ‘client focused’.   This was his measure.  If there was a system, a procedure, a policy in  your office that wasn’t aimed at meeting client needs, then Milt would quickly say, get rid of it or change it in order that you keep your practice focused and on track.

    According to Simon Chester, a mutual friend of Milt, “The extraordinary thing about Milt was that this pioneer sprang from Orillia – small town Ontario. His originality and exuberant enthusiasm were utterly unique.”  He had an international reputation that was based on his writings and he was a trailblazer in terms of applying business management principles to the practice of law.

    On my invitation, back in the 80’s Milt came to Vancouver to speak to the Law Practice Management section of the BC branch of the Canadian Bar Association back when I was the chair.  After his terrific presentation we went for dinner at a sushi restaurant and that is where I started to get to know Milt as a person.  Our friendship continued and I was fortunate to be invited to be part of his group in 1997 going to China to put on a week long course on Law Practice Management for the All China Lawyers Association that had only been formed in 1986 together with the Shanghai Bar Association.  The legal profession had been reinstated in China after being dismantled by the People’s Republic of China for decades and accordingly we spoke to a group composed of either very young lawyers or very much older lawyers who were now allowed to resume their practice of law.

    Milt largely disappeared from public life following his cancer diagnosis and he left his firm to practice from his home, but he continued to write on law practice management.  He published “How to Use Marketing to Build and Sustain a Vibrant Law Practice” in 2013.

    Milt was a friend, a mentor and a visionary.  His writings on law practice management were always a wonderful read and highly informative.   He inspired many of us to dig deeper and strive to meet his ideals.   I know he inspired me to be more focused, to write more potent.  Rest in peace Milt. You will be missed.

    Posted in Adding Value, Business Development, Change Management, Firm Governance, Issues facing Law Firms, Law Firm Strategy, Leadership and Strategic Planning, personal focus and renewal, Trends | Permalink | No Comments »
    In Appreciation…
    Thursday, February 6th, 2014

    ♫ Even though you’re going through hell
    Just keep on going
    Let the demons dwell
    Just wish them well…♫

     Lyrics by Neil Peart, music by Geddy Lee & Alex Lifeson, recorded by Rush.


    Yesterday I taught the first class of the 2014 term on legal technology for the Internationally Trained Lawyer’s Program at the University of Toronto law school. We started the session with everyone giving a bit of background on who there are, where they went to law school, what type of law they practiced in their home country and hope to practice following their call here in Canada and what their background was in technology. They also had to provide one quirky fact about themselves that no one would know which provided a light-hearted fun aspect to the course.

    Notwithstanding the humour introduced by the quirky question responses, two factors struck me in listening to the stories of these bright and enthusiastic lawyers…one of which being the challenges and personal sacrifices that they had undertaken in order to cross half the globe and seek qualification here in Canada.  The second aspect was how deeply technology has penetrated how we practice law in Canada and the enormity of their task – to not only learn a new legal system but to learn how one interacts with that system using the myriad of tools and technologies available to us.

    There is the analogy of the boiling frog – if you put a frog into a pot of hot water, the frog will immediately leap out.  But if you put a frog into a pot of cold water and slowly increase the temperature, the frog apparently does not realize what is happening…the frog slowly adjusts to the increase in temperature (ultimately for its detriment…but I digress).  The point is that technology has grown up around us to the point where we take it all for granted.

    It is only when you are faced with the prospect of learning all that we take for granted that you realize how lawyers in Canada have adjusted to incorporating technology into all that we do.  Unfortunately there are still a number of lawyers who do not embrace the benefits of technology and what we can achieve on behalf of our clients by applying technology appropriately.  It is sad that some of this group wear the distinction of not knowing how to use technology as some kind of mark of distiction.

    It also makes one realize the efficiencies and effectiveness that we have achieved as a result of incorporating technology into the practice of law.  We have been through a tremendous period of change from the time of the introduction of the first personal computers into practice. Now with the Internet, collaborative technologies, social media, cloud computing and all the mobile devices from smartphones to iPads and Android devices, we have new and innovative ways to practice from wherever we are with clients that are scattered all over the globe.

    I can’t think of a more exciting time to be a lawyer in Canada.  I am encouraged and humbled by the determination of those in this cohort to come up to speed with all aspects of how to practice law in Canada.  I wish them well!

    (Cross posted to slaw


    Posted in Change Management, Issues facing Law Firms, Leadership and Strategic Planning, Make it Work!, personal focus and renewal, Technology, Trends | Permalink | No Comments »