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    December 8th, 2010

    ♫ You’re the target that I’m aiming at
    Got to get that message home…♫

    Lyrics and music by: Guy Berryman, Jon Buckland, Will Champion, Chris Martin, recorded by Coldplay.

    The final Communique resulting from the International Online Dispute Resolution Conference on cross-border, low-value consumer transactions held in Vancouver on Nov. 2-3, 2010 has now been released. This conference is the latest in a series of international conferences that have been held examining how to apply technology to resolve low-value, cross-border consumer e-commerce disputes.

    The communique is as follows:

    Communiqué on the ODR and Consumers Colloquium

    Vancouver, BC, Canada

    November 2-3, 2010

    Prepared by Doug Leigh, Ph.D. (Pepperdine University) and Colin Rule (eBay/PayPal)

    I. Introduction

    eCommerce has grown rapidly, riding the expansion of information and communications technology around the world, and transforming the way goods are bought and sold. Businesses and consumers have more choices than ever before, as every seller is just a click away, no matter where either may physically reside in the world. However, regardless of whether they are transacting face-to-face or online, it is inevitable that some of those transactions will generate disagreements. It therefore stands to reason that as eCommerce expands, so too will the number of problems people experience with online transactions.

    Unfortunately, the systems buyers and sellers rely on in face-to-face transactions to resolve transaction problems are almost entirely unavailable in online purchases. The few systems that do exist are too tied to geography, too expensive, or too complex for the type of low-value, high-volume transactions that eCommerce enables, be they domestic or international.

    The solution is Online Dispute Resolution (ODR). Over the past ten years many groups around the world have come to the same conclusion: reliable, trustworthy redress systems for eCommerce transactions are essential, and ODR is the best method of providing such systems.

    You can read the full text of the Communique on the odrandconsumers2010.org site by clicking here or on slaw.ca by clicking here.

    This entry was posted on Wednesday, December 8th, 2010 at 11:39 am and is filed under Issues facing Law Firms, Technology, Trends. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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