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    December 22nd, 2014

    ♫ They got alien technology to make the rainbow tables with, 
    then in an afternoon of glancing at ‘em, secrets don’t resist 
    the loving coax of the mathematical calculation, 
    heart of your mystery sent free-fall into palpitations. 
    Computron will rise up in the dawn, a free agent. 
    Nobody knows the future now; gonna find out — be patient…♫

    Lyrics, music and recorded by:  MC Frontalot.



    This is part 2 of the predictions for 2015! In this second part we have predictions from yet another 16 thought leaders and with the 8 in Part I (and my humble contribution) that totals 25 exciting glimpses into the future!

    In this post we have:

    • Jordan Furlong
    • Andrea Cannavina
    • Garry Wise
    • John Tyrrell
    • Mitch Kowalski
    • Stephen Gallagher
    • Joseph Kashi
    • Roger Smith OBE
    • Andrew Clark
    • Richard Granat
    • Darin Thompson
    • Colin Rule
    • Zbyněk Loebl
    • Euan Sinclair
    • Bob Denney
    • Shanon Salter
    • …and yours truly!



    Jordan Furlong

    jordan furlong

    Like an overburdened mountainside poised to give way in a landslide, a tremendous amount of potential energy is building up in the legal market as 2014 draws to a close. Here in Canada, we’re inching closer to potentially major reform of legal regulation through initiatives in  Ontario and Nova Scotia, as well as the Canadian Bar Association’s Futures Report. Worldwide, the shortage of access to legal services is growing more acute, while Alternative Business Structures multiply in Great Britain and new legal technology continues to rapidly evolve in the United States.
    It looks increasingly likely that it will take the shift of just one or two small or midsize rocks to start a slow-motion avalanche of change in legal services delivery. That might happen in 2015, or it might be a year or so farther away; what looks undeniable is that the overhanging buildup if pressure must give way, sooner or later. Here are some possible rockslides:
    • The CBA’s Governing Council approves those recommendations of the association’s Futures Report related to non-lawyer firm ownership or sharing fees with non-lawyers.
    • Law society benchers in Nova Scotia or Ontario (or maybe a western province) endorse changes in lawyer regulation and possibly in rules surrounding equity ownership of firms.
    • The Supreme Court of the United States rules in favour of the Federal Trade Commission in a case involving regulation of dental services, calling into question US lawyer regulation systems.
    • Wal-Mart follows the lead of its Canadian arm and starts leasing kiosk space to low-cost law firms in outlets across the US, making basic legal services more affordable and convenient.
    Jordan Furlong is a lawyer, consultant, and legal industry analyst who forecasts the impact of the changing legal market on lawyers, clients, and legal organizations. He has delivered dozens of addresses to law firms, state bars, law societies, law schools, judges, and many others throughout the United States and Canada on the evolution of the legal services marketplace.


    Andrea Cannavina


    1. The Cloud will be more than just about the cloud. The shiny object syndrome will wear off and users of technology will truly care about the location, access and duplication of their data.

    2.  Strong growth for windows based tablets/convertibles. All my laptops have been touchscreens –so I get why non computer people “get” tablets – I just don’t think they understand just how fast/useful a touchscreen is … when you have the power of a computer behind it.  (Fingers crossed Santa brings me a Surface Pro 3!!!) 😉

    3. Office365 will dominate email – especially small business/corporate  – easily keeping email/calendar/contacts sync’d … (without scanning/indexing) – across all manner of devices.

    For over 13 years Andrea has been helping practicing attorneys, law firm administrators, consultants and business owners with the selection and integration of processes, systems and technologies to get the paying work done. She answers questions regarding telephone/reception, client, file and email administration, time and billing; achieving and maintaining a professional web presence; getting paid; and setting up/maintaining many web based services and technologies aimed at attorneys and “legal”. Andrea is recognized as the CEO of LegalTypist, Inc. a NY based legal transcription and secretarial service and founder of The Legal Connection Community. You can learn more about Andrea at: and the Community at:


    Garry Wise

    Garry Wise


    The Courts

    2015 is bound to be a very interesting and busy year for Canada’s courts.

    After the Supreme Court of Canada’s decision in Hryniak, we can expect to see increased reliance by Canada’s litigants on summary judgment procedures, and increased willingness by the courts to make final determinations on such motions. The civil trial may well be on its last legs, in most circumstances, in our nation.

    We can also expect to see increasing openness in our courts to electronic filings and digital evidence. In Ontario, this week’s appointment of Mr. Justice David Brown to the Court of Appeal marks the ascendance of the Province’s most outspoken judicial champion of technological advance in the courts. We can expect genuine progress and continuing demand from the bench for technological modernization of Court administration and procedures.

    Access to justice and the influx of self-represented litigants will continue to be themes of ongoing debate by the bench, bar and public.

    Our courts will tackle a number of key policy concerns, from the constitutionality of assisted suicide and the nation’s new prostitution legislation to concerns regarding citizen’s privacy and the protection of the environment.

    Law Societies

    Our Law Societies will have their hands full in 2015, as the continuation of self-governance and the transparency of disciplinary proceedings become increasingly controversial issues in the media.

    The slow drive toward alternative business structures will pick up speed in Ontario and elsewhere, but the time may not yet have arrived for non-lawyer ownership of law firms in the nation.

    Our law societies may also find themselves busy with litigation of their own, as the status of the proposed Trinity Western University law school begins its long wind through the courts.


    The legal profession will continue to find itself under serious competitive pressures in 2015.

    Technologies will continue to emerge that automate services historically provided by lawyers. Large firms will continue to suffer from disruptive changes and we may see a few additional large firms implode unexpectedly.

    Lawyers will continue to use social media with increasing effectiveness and the role of the Internet in facilitating legal research, delivering legal information, and providing a platform for online legal services will see a further spike in growth.

    We will see more new lawyers starting their own solo practices, and the profession will find it necessary to provide increasingly formal mentorship programs and services to facilitate their transition to practice. 

    Garry J. Wise was called to the Ontario Bar in 1986, and practices with Wise Law Office (, a Toronto litigation firm with focus on Employment Law, Family Law and Civil Litigation.

    He is primary contributor to the award-winning Wise Law Blog, and is also developer of WISELII, Canada’s Mobile Legal Research Tool, a free iPhone application enabling users to research Canadian case law, statutes and regulations via CanLii.

    Garry has contributed to Bar-eX News, SlawTips, Huffington Post, CCH Labour & Law Newsletter, Canadian Bar Association’s Solo and Small Firm Addendum, Divorce Magazine and CCH Canadian Family Law Guide.

    He has been a Continuing Legal Education presenter for organizations including the Law Society of Upper Canada and the Ontario Bar Association on social media, legal ethics, Web 2.0, cloud-related security issues and legal innovation.

    Garry has been featured in the National Post, Toronto Star, LawPro Magazine, Lawyer’s Weekly, Canadian Lawyer Magazine, CCH Student E-Monthly and Toronto’s Now Magazine.

    In addition to his professional and blogging activities, Garry dabbles as a writer and musician.

    Garry can be reached by email at Follow Garry J. Wise on Twitter: @wiselaw


    John Tyrrell

    John Tyrrell


    #1    Continued economic and geo-political uncertainty will be the business story of 2015 resulting in businesses coming under increasing pressure to review the costs of doing business, and … OMG even the costs of legal services, both internal and external.

    #2    Another shoe (NOT the “other shoe”, this is more like a centipede) will drop and another large Canadian law firm will go the way of Black and White TV, perhaps fondly remembered but gone none the less.

    #3    The Canadian legal market place will see the expansion of existing “new law” alternatives and the addition of a number new players and different models in the market.

    #4    This time next year we will still be waiting for the governing bodies of the profession to decide whether or not allowing law firms to seek “investors” or adopt more “business” oriented structures is a “good thing”.

    #5    About September 1 I will be pulling out this list, shaking my head and wondering where I can take my crystal ball for a tune up.

    These are interesting times … enjoy the ride. All the best in 2015.

    John is a Corporate Commercial lawyer who has ridden the rollercoaster of energy prices and the Calgary legal market for over 30 years. He currently practices in association with Cognition LLP.


    Mitch Kowalski

    Mitch Kowalski


    How does one even begin to make predictions in a legal industry that has continually defied prediction – in a bad way? Nonetheless, here goes:

    1. The Law Society of Upper Canada will continue to dither on Alternative Business Structures and will make no decision on this creature in 2015;

    2. One Canadian law school will create a Centre for Legal Innovation, similar to the Centre for the Study of the Legal Profession at Georgetown University, and will start collecting data on the state of the Canadian legal industry;

    3. The Federation of Law Societies of Canada will float a proposal for one regulator across all common law provinces – Benchers across Canada will be furious;

    4. Trinity Western University Law School will be successful in its court challenges – Benchers across Canada will be furious;

    5. One Toronto law firm will fail – lawyers will lament the passing of a “great firm” and completely forget about the support staff;

    6. IBM will work with a law firm somewhere in the world to further enhance Watson’s capabilities gained from the University of Toronto experiment. This will reduce the need for law firms to scale up through the ancient practice of hiring more lawyers;

    7. Canadian undergraduate students will continue failing to undertake any due diligence on job prospects in the legal profession before applying to law school;

    8. The bar outside of Canada’s urban centres will continue to “grey” and many practices will simply close down for due to inflated valuations and lack of purchasers;

    9. Clio will go public; and

    10. Loblaw will seek to replicate Axess Law by creating PC Lawyers.

    Mitch was recognized as a Fastcase 50 Global Legal Innovator in 2012, and he is the author of the critically acclaimed American Bar Association best-seller, Avoiding Extinction: Reimagining Legal Services for the 21st Century. The American Bar Association will be publishing his forthcoming book, The Great Legal Reformation, in the Summer of 2015. Mitch is a principal of Cross Pollen Advisory which redesigns how in-house counsel deliver and buy legal services. He is also a visiting professor at the University of Calgary Law School where he teaches worldwide trends in the legal services market, and what they mean for lawyers and clients.


    Stephen Gallagher

    Steve Gallagher


    Since I left the New York State Bar Association ten years ago, I have been trying to hold conversations with senior lawyers about how the aging of the workforce is something that the legal profession can no longer ignore. According to Census Bureau estimates, nearly 80 percent of the baby boomers say they want to do some kind of work in retirement. So, instead of viewing retirement as an end-point in itself, law firms and their senior partners will be far better served by treating retirement as a series of developmental steps taken by individuals over an extended period of time. Put differently, retirement today needs to be seen as more a journey than a destination.

    I am beginning to see results from these conversations. Law firms everywhere are slowly beginning to focus on finding the balance to keep key people at every stage of development. This will include discussing how the years leading up to retirement should be a period of time when senior lawyers can experience new growth opportunities for themselves—and properly handled, this process should benefit the broader law firm community in many other ways. The senior lawyers that many law firms are now looking to sunset may be the untapped resources firms need to lead the talent pool of the future.

    I hope these conversations will continue.

    Stephen P. Gallagher, is a principal at, an executive coaching consultancy that works with senior lawyers, practice group leaders, and other “high potential” individuals.  Stephen is an Organizational Development professional that provides lawyers and law firms with a broad range of coaching services directed at facilitating positive change.

    Stephen holds a Master of Science degree in Organizational Dynamics (MSOD) from the University of Pennsylvania. He has more than 30 years of experience in working exclusively with lawyers.

    Stephen is also certified as a Retirement Options coach, and as such, he helps individuals focus on the critical aspects of non-financial retirement planning.

    Based in Philadelphia, PA, Stephen’s practice is committed to partnering with clients in a creative process that inspires them to maximize their personal and professional potential and at the same time enhancing professional and personal satisfaction in achieving a more balanced life.

    Stephen has conducted strategic planning programs with the American Bar Association, state and local bar associations, as well as The Law Society of England and Wales, and The Law Society of Scotland. In addition to coaching lawyers, Stephen is an adjunct faculty member in the Marketing department at St. Joseph’s University in Philadelphia.

    Stephen has written extensively in areas as diverse as The High Performance Lawyer, Yesterday’s Strategies Rarely Answer Tomorrow’s Problems, and Winding Down the Law Practice, Planning for Retirement  He has designed and facilitated numerous bar association and law firm retreats dealing with the changing nature of law practice. The National Association of Bar Executives (NABE) published Stephen’s two part articles, LPM Programs: an Inside Look and Bar Associations in Transition II.  In December 2014, Bar Leaders, a publication of ABA Division for Bar Services published another of his articles, The rise of the laptop lawyer? Senior members, lonely bowlers, and a way forward.

    Stephen P. Gallagher:


    Joseph Kashi

    Joe Kashi


    1.   Over the next few years, we’ll witness acceleration of a trend that I’ve been mentioning since 1995.  Inexpensive DYI Internet document assembly, a trend toward title companies doing all aspects of property conveyancing under one roof, and loosely supervised independent legal assistants will continue to reduce the amount of routine and walk-in document preparation business for established lawyers, such as contracts, leases, property sales, and uncontested divorces.
    On the flip side, this same trend toward poorly-done transactional work will not only decrease initial revenue from document preparation but also increase litigation and dispute resolution arising from poorly-done transactional documents. I’m already seeing this in my own practice, to such an extent that it reminds me the late 1970s when I first moved from Washington DC to a recently homesteaded area of Alaska. We spent years trying to untangle legal knots tied by earlier homesteaders who tried to do their own real estate conveyancing.
    2.  Legal technology continues to reduce the number of newly-minted lawyers required for routine legal research and other entry-level work, although I believe that this trend is bottoming out.
    3.  Technology replacement cycles will lengthen. Legal technology is now a mature technology in the sense that it’s been more than good enough for many years.  It’s increasingly important to learn how to best use existing features and capabilities rather than just buying more features that you don’t use.
    Benefits from each new upgrade cycle are increasingly incremental in terms of adding value to our ability to actually practice law effectively and efficiently.  After all, do you really notice whether your computer runs at 3.5 GHz or 4.2 GHz?  Every update cycle, whether hardware or software, comes with inherent costs in disruption, downtime, and retraining.
    4.   Software vendors will continue to push users toward cloud-based and other Internet hosting for legal functions and client data, using both a variety of claimed benefits and by phasing out stand-alone software products.  The reality, though, is that vendors are primarily pushing Internet-based software and data storage for their own financial stability. Some, such as Adobe, were commendably candid about that motivation.
    Once you’ve bought a stand-alone software product loaded from your own computer and storing your client data in-house, it’s yours to use indefinitely without any additional charge. There’s no additional revenue stream for the vendor unless you frequently upgrade, which is increasingly unlikely, typically occurring only when there are enough perceived improvements to warrant the cost and disruption.  In contrast, if you’re induced to move your software and your data to the cloud, then the vendor has a constant, predictable revenue stream from monthly licensing and service charges and you’re locked into using their service for a variety of reasons, including format differences between vendors and the difficulties inherent to moving a huge quantity of data to another vendor.
    5.  Lawyers will finally realize something that neuropsychologists have been advocating for years: we need to insulate ourselves from constant intrusion and the demands of 24/7 electronic leashes. Much recent academic research suggests that human “multitasking” is a comfortable myth and that constant intrusion and distraction actually reduces productivity and the quality of our work, not to mention our ability to think creatively.  This suggests that lawyers would benefit from reinstituting traditional time management practices like undisturbed quiet time to do work that requires careful concentration.
    6.  Just as juries now expect to see DNA evidence in a criminal case, whether it’s available or not, there will be an increasing expectation of photographic, audio, and videographic evidence as private surveillance systems and police recording devices become ubiquitous and as the newest smartphones finally acquire adequate photo, audio, and video recording capabilities.
    7.  The use of transient texting rather than Email threads will reduce the availability and evidentiary quality of electronic paper trails in many instances.
    8.  What technology I’d most like to see in 2015:  “Like this” search engines.  25 years ago, a DOS-based data search program called Lotus Magellan allowed a user to highlight a phrase, sentence, or paragraph and then instruct the program to find phrases, sentences, and paragraphs most like the selected text. It wasn’t perfect, producing a lot of false positives, but it did work and was quite helpful in many unexpected ways compared to standard Boolean searching and labor-intensive, often inaccurate, human tagging and coding.  Producing a more effective search capability along these lines should have been child’s play in 1999 and it’s already 2015.
    Joe Kashi received his BS and MS degrees from MIT in 1973 and his law degree from Georgetown University in 1976.  He has been a full-time litigator since 1977.  Since 1990, he has published in excess of 200 articles and made dozens of presentations about legal technology on behalf of various bar associations and private publishers. Between 1990 and 2000, he also owned and operated a small computer store.


    Roger Smith OBE


    roger smith


    2015 is likely to prove a significant tipping point in the development of web-based assistance on law. We are likely to move decisively beyond the notion that the internet is like an electronic book and to start to mine its interactive potential. Investment will be facilitated by government ministries seeking to save on running costs of conventional legal aid schemes and, in the private sector, from consolidation among providers allowing greater capital investment plus – in those jurisdictions. like England and Wales, that allow it – external cash associated with external ownership. Specific predictions associated with different elements of the process are as follows. Notice how well British Columbia fares in the vanguard of change.

    Diagnosis, referral, triage and information

    Various jurisdictions will seek to hit the bar raised by the Dutch Rechtwijzer 1.0 and re-engineer websites so that they are interactive and user-focused. Among the leaders will be the transformation planned for the and trailed in its accompanying blog. Back home, our own citizens advice bureau are following a similar path in revamping their site, also happily followed by a blog at These sites will set off a virtuous competition among similar providers in which various US jurisdictions will also participate, no doubt with many funded through the Legal Services Corporation’s Technology Initiatives Grant programme ( for which the provision of initial sites of this kind was agreed as a priority at a technology summit in 2013. The most ambitious sites will be in jurisdictions, like my own, where the profession exerts no restriction on the provision of legal advice by non-lawyers. These will take the lead in developing the various different pathways through which a user may be directed to resolve their problem. By the end of the year, initial advice websites that simply give information in linear form will begin to look old fashioned. Users will be well on the way to expecting legal advice tailored to their needs just as they now do in relation to queries about a flight with their favourite airline.

    Virtual legal practice

    Private practitioners in all developed jurisdictions will explore ways of delivering services over the net. This will facilitate jursdiction-wide brands and lead to further wastage among what we in England would call the ‘High Street practitioner’. Some will fight back with distinctive, niche or personalised service but there will be a move towards what future guru Richard Susskind has called the ‘latent legal market’ ie those who will pay for legal services if they are cheap enough.

                Look for developments such as more loss-leading advice on websites; more use of video and visual; more integration of video communication between lawyer and client; more use of fixed fee ‘unbundled’ services; more integration of discussion communities with legal practices; and some possibly questionable referral arrangements between what are presented as not for profit organisations and associated for profit providers. Again in jurisdictions that allow it, look for third party legal advice providers in mass areas like will-writing, probate and conveyancing. They will use centrally located lawyers using a combination of document assembly software and video to undercut private providers – as they already do in the field of legal expenses insurance.

    Digital Determination

    Interest in online dispute resolution (largely forms of mediation) and determination (actual binding court decision-making) will continue to expand. Any number of jurisdictions, like my own in the form of a sub-committee of the Civil Justice Council, will set up committees to study how courts and tribunals might save money by moving online. They will all  think that it is a good idea but wonder how the capital start-up costs might be met. A few brave jurisdictions will get started  – notably British Columbia and its Civil Resolution Tribunal (CRT) and the Dutch Rechtwijzer 2.0 programme (see below). A lot more will wait to see how well they do.

    End to end services

    Both the CRT and Rechtwijzer 2.0 promise end to end services that will commence in 2015. Users will contact the system with a query and end by being taken through to determination – in the CRT’s case in small claims (and strata disputes) and in the Dutch case divorce. These are immensely ambitious programmes that are paradigm-busters in the sense that they transfer a search for legal advice on a problem to a search for determination of that problem. There will be problems along the way in terms of getting the pathways right; operating a workable fee structure; dealing with opposition from lawyers and judges; integrating independent legal advice; and handling the changing relationship that a user has with the system as their case progresses.  So, the year may be dominated by consequent rows but the possibilities are really exciting.

    Skills-related training

    The use of internet-provided skills training to help users proceed through difficult processes will expand. Assistance in advocacy by self represented litigants is an obvious area and examples like or the Alaskan assistance in family cases at will be built upon. Other jurisdictions will follow the  BC’s Justice Education Society in providing online parenting after separation classes and in devising interesting ‘gamifications’ of assistance to those affected by litigation who are not themselves litigants such as children of a divorcing couple. JES’s ‘Changeville” has already been bought by the California Courts to join their suite of provision.

    Co-operation and convergence

    One of the features of 2015 will be the growing convergence one separate worlds with an interest in assisting people with legal problems. Legal aid will meet the advice sector in jurisdictions where these are traditionally separate. Court libraries will meet both in places like BC where they have a public role. Public Legal Education folks will work more closely with legal aid providers in jurisdictions like those in Canada where they have a strong presence. Profit and not for profit providers will fit co-operate in patterns of access to justice provision. The courts will link with anyone willing to help out with what they will see as a crisis of self representation.

                Not only will there be convergence, there will be co-operation (or, in some cases, simple theft of ideas) as people realise that law may be supremely national but technology is global and knows no boundaries. So, you can (actually, you have) developed programmes in BC which show the way for England and Australia. And, at least for the moment, the Dutch have a moment in the sunlight as their commitment to legal aid and technology puts them in a lead position. They are also inveterately entrepreneurial. If you are interested in this field, 2015 could be the year when you could not go to a conference without meeting a Dutch salesperson. Good for them. It should also be a similarly good year for those behind innovation in BC – which, in my view, rightly shares top spot in the field.

    Roger Smith is a London-based researcher, journalist, activist and consultant on access to justice and human rights. Editor bimonthly newsletter on latest developments for International Legal Aid Group. Author of  the global survey, ’Digital Delivery of Legal Services to People on Low Incomes ( Former director of JUSTICE and the Legal Action Group. Visiting Professor, London South Bank University. Awarded an OBE in 2009.


    Andrew Clark

    Andrew Clark

    In terms of predictions, it was fun to see that a couple of mine from last year actually came true.  Wireless access in several of BC’s courthouses actually happened!  And we had many lawyers and judges embrace the new assignment court model which is now live in 4 courthouses in BC.    Exciting times!
    In terms of predictions for 2015:
    1. Courts Move to Electronic Court files for criminal file:
      • As a result of continued budget constraints in the Justice sector, there will be an accelerated push to use electronic court files in court.  The focus will be in criminal court as most criminal court files are now electronic.  There will be a mixture of response from the bar and the judiciary – some kicking and screaming while others will say it’s about time.
    2. Mandatory eFilng
      • The BC Courts will once again consider mandating eFiling, at least for counsel in Supreme Court civil matters as well as the Court of Appeal.   BC used to be the leader when they started eFiling in 2005.  Many courts in Canada and the US have now surpassed BC in terms of uptake and several implemented mandatory eFiling in 2014.  Time for the BC Courts to get back to a leadership position.
    3. Hyper sensitivity to cyber security in the Court
      • While there are many opportunities in using technology to create a more effective and efficient justice system that can result in better access to justice, sensitivities around security will continue to hamper the pace at which these technologies can be deployed.  While some of the sensitivity is definitely warranted, there are many instances of where it is unwarranted and the bar for electronic security is significantly higher than it ever was for paper files.  As a result, the justice system will continue to lag behind many other sectors in their use of technology.
    4. eTrials?
      • Well, I keep predicting this and hope one year it is actually going to come true.  While electronic evidence presentation has occurred in the BC Courts since the late 90’s, we have yet to embrace the current technology that is available for eTrials, that starts with eDisclosure, eFiling, electronic evidence presentation, the ability for the court to receive and store evidence electronically and ending with eJudgments.  It will happen!  Maybe 2015 is the year.

    Andrew Clark is an independent consultant specializing in management consulting and project management in the Justice Sector.  Andrew has spent the last ten years providing management consulting for a number of clients worldwide.  Andrew started his career over 20 years ago in software engineering as a specialist in user interface design.  Andrew worked as an IT Director for the BC Ministry of Attorney General where he was the project director for the JUSTIN project, BC’s criminal case management system.  After managing a software company for 8 years, Andrew started his own consulting company.    Throughout his career, Andrew has focused on Project Management and Team Building within an organization.  He is a UVIC graduate with a B.Sc. and an MBA.  Andrew is also a Project Management Professional certified by the Project Management Institute and an associate faculty at Royal Roads University where he has taught project management education within the MBA program for 6 years. 

    For the past nine years, most of Andrew’s work has been in the Courts, highlighted by his work in British Columbia.  He’s also had the opportunity to work with the Courts in Vietnam, Rwanda and the Yukon.   Currently Andrew is managing the BC Provincial Court Scheduling Project.

    Andrew has spoken at several conferences including the Court Technology Conference (CTC), the Canadian Forum on Court Technology, the Center for Legal and Court Technology Affiliates Conference and the Pacific Legal Technology Conference.




    Richard Granat:



    1. The New ABA Commission on the Future of Legal Services will have little impact on the present structure of the legal profession in the United States.
    2. The American Bar Association will continue to defer any serious consideration of alternative business structures in the United States.
    3. The number of solos and small law firms that use a client portal to serve clients online will remain a relatively small percentage of the 600,000 solos and small law firms in the U.S.
    4. There will be continued resistance in the U.S. by state bar associations to non-lawyers providing direct services to U.S. consumers, despite the fact that 80% of consumers remain unserved by the legal profession.
    5. The majority of U.S. law schools will continue to prepare law students for large law firm practice, despite the fact that most of their graduates will end up in solo and small law firm practice. Despite the impact of legal technology on the delivery of legal services, most law schools will not teach this subject. As a result, law school enrollments will continue to decline.

    Richard Granat is a lawyer and a recognized expert on the delivery of legal services over the Internet.  He is also the Founder of Granat Legal Services, P.C., in Baltimore, Maryland, one of the first virtual law firms in the United States. He is also the founder and CEO of DirectLaw, Inc., a virtual law firm platform provider and Co-Director of the Center for Law Practice Technology. Florida Coastal School of Law.

    Richard also had served as Co-Chair of the eLawyering Task Force of the Law Practice Management Section of the American Bar Association and is a member of the American Bar Association Standing Committee on the Delivery of Legal Services.  In 2009, the ABA Journal recognized Richard as one of 50 Legal Rebels,  throughout the Unites States – individuals who are engaged in changing the legal profession. In 2010, Richard received the Louis Brown Lifetime Achievement Award from the American Bar Association in recognition of his innovations in the delivery of legal services and in 2013, the ABA James Keane Award for Excellence in eLawyering.


    Darin Thompson:

    darin thompson


    • Law students at the University of Victoria and Osgoode Hall will have access to new Legal Information Technology courses. Taught by a team of instructors that include an ODR expert, an electrical engineer / legal software entrepreneur and a legally trained Google software engineer, the courses will include broad introductions to technologies for use in the legal services, dispute resolution and justice administration sectors. Some coursework will include hands-on experiential learning with some existing products and applications. Students will also have a chance to engage in an application design exercise that will encourage them to imagine a new legal technology application to address an existing problem or an improvement to justice and legal services.
    • Member States in the European Union will be required to implement Online Dispute Resolution (ODR) rules to give effect to the legislated ADR / ODR scheme for EU consumers.
    • We should see a report on the suitability of ODR for civil disputes from the UK Civil Justice Council Advisory Group led by Richard Susskind. My own reflections on this subject can be reviewed in a series of articles published by the UK Society for Computers & Law linked from this page.
    • The United Nations Commission on International Trade Law (UNCITRAL) ODR project will continue to struggle with seemingly intractable disagreements between some delegations over law and policy-related aspects of the ODR Working Group’s attempt to create a set of rules for low value, high volume disputes. These problems have been outlined well in a series of Slaw posts by Karim Benyekhlev and Nicolas Vermeys.

    Darin Thompson is a lawyer with the Ministry of Justice in British Columbia, Canada. He has helped to initiate multiple projects using online dispute resolution (ODR) and is a member of the Canadian delegation to the United Nations Working Group on ODR. 

    In 2014/15, Darin will be co-instructing new Legal Information Technology courses at two law schools.

    Darin also sits on the board of the Vancouver-based Justice Education Society.

    Darin has BA and JD degrees from the University of Victoria and an LLM (Innovation, Technology & Law) from the University of Edinburgh. 


    Colin Rule:

    Colin Rule

    Here’s a few predictions for 2015:
    1. We will see a big software company (e.g. Oracle, Microsoft, IBM, Salesforce) announce a platform offering specifically advertising it as supporting “ODR” in their launch materials
    2. A law will be passed in one of the top 5 Asian economies requiring that all ecommerce merchants offer ODR (or online complaint resolution) to their customers
    3. Three top global arbitration providers will launch electronic case management platforms
    4. Ethan Katsh’s face will appear in one of the following publications: the Wall Street Journal, Fortune, Financial Times, the National Post, or Mad Magazine (Editor’s Note: The article by Ethan Katsh is entitled “Welcome to the Party: Technology is the ‘fourth party’ in dispute resolution and is likely to bring radical change to the ADR field as we know it“)
    Thanks… have a great holiday!

    Colin Rule

    I work at the intersection of conflict resolution and technology.

    I am the Chairman and COO of, an online dispute resolution service provider in Silicon Valley, building ODR tools like the Mediation Room and the Gebruikersjury. From 2003 to 2011 I was Director of Online Dispute Resolution at eBay and PayPal. I am a Fellow at the Gould Center for Conflict Resolution at Stanford Law School and I work closely with the National Center for Technology and Dispute Resolution at UMass-Amherst.

    I’ve written a book on the subject: Online Dispute Resolution for Business.

    I am @crule on Twitter, on Facebook and LinkedIn, and I blog at Some of my writing and recent presentations are available at


    Zbyněk Loebl

    zybnek lobel


    Here is my prediction:

    In 2015 there will be a breakthrough in Internet in relation to empowering customers. Customers will receive first mass-market tool which will start becoming popular in 2015 and will start a new industry. It will change completely the current ways of doing business on the net by making customers free and decisive in defining terms regarding privacy, customer dispute resolution etc. The tool will be extremely simple, very different from the current theoretic discussions on VRM (vendor relation management), yet implementing the ideas of VRM.

    Next year will be extremely exciting, I feel it in the air, sg. like a year when the impressionists started to sell their paintings to the galleries…

    Have a great Christmas time and best personal wishes for the next year, we will have fun.

    I founded Youstice as a globally available tool for buyers and sellers to resolve their shopping issues easily and efficiently.

    Previously, I was a member of Rowan Legal, a regional law firm in Central and Eastern European region, where I specialized in advising clients in technology-related projects.  Prior to that, I managed an international team which prepared and implemented a new ADR Center for .eu related disputes attached to the Czech Arbitration Court. This ADR Center has become a sole ADR Provider approved by the European Commission. The ADR Center started its operations in February 2006 and so far has received over 1,000 complaints. The ADR Center is capable of administering .eu related disputes in all but one official languages of the EU (the exception being Maltese).

    Euan Sinclair

    Euan Sinclair

    Predictions for 2015:

    1. Ross Watson, associabot, will continue to cause equal measure of intrigue and concern within different parts of the legal profession. However, the commercial deployment of legal artificial intelligence (or LAI, as it will become known) will still be a decade away.
    2. To anticipate LAI, however, progressive law firms will begin thinking of legal processes as a critical path or decision tree (rather than something that is instinctive to lawyers) building on their work on Legal Project Management (LPM). Only law firms with a number of years’ experience of LPM will have sufficiently granular datasets to take advantage of LAI in the next decade.
    3. Client-facing LPM became table stakes for winning new work in Canada in 2014. But now progressive law firms’ own internal processes will become better managed by adopting Lean principles or Six Sigma, or a mash up of both. Implementation of these disciplines require strong law firm leadership and therefore we will see the rise of the professional law firm CEO.
    4. 2014 was a bad year for cybersecurity. More people than ever depended on the cloud and the “internet of things” became smarter, with all sorts of devices now sending and receiving data from the cloud. Also hackers’ sophistication became more fully appreciated, particularly after the Sony hack. Law firms will therefore consider using encrypted emails or secure portals on a private cloud to communicate with clients. Whether Blackberry succeeds or fails in the handset market will be a sideshow. The company will retrench and grow with its expertise of secure software and servers, leading to it being acquired by Microsoft in 2015 or 2016.
    5. On the macroeconomic front, Canada will experience severe headwinds in the economy. It is sad to see Canada falling into the same trap as the UK, whose economy was very successful before 2009 but heavily dependent on financial services and real estate. At the same time, the UK allowed its manufacturing base to erode. Canada today is just as dependent on resource extraction and real estate and is unable fully to take advantage of the battered loonie. The recent depreciation in commodity futures will continue to take its toll in 2015. We will see a rise in interest rates towards historic norms–perhaps sooner and sharper than most people expect.
    6. There will be a “grey swan” financial shock in 2015 (choose from any of the ten known potential flash points). Maxed-out Canadians are almost uniquely badly positioned to weather any economic storm, far less a maelstrom. There will inevitably be a real estate correction in 2015, but it will take some time to percolate as sellers hold on to their anchor prices, leading a glut on the supply side before prices slide precipitously. Oversupply of commercial real estate will also cause a problem. Consumers will start to shift their shopping habits towards online shopping or clicks ‘n mortar fulfillment centres, exacerbating the decline.
    7. The “more-for-less” demands from clients will increase and finally penetrate, when some large firms lose lucrative and long-standing clients to more agile rivals. Smart clients will appoint panels of law firms by competitive tender and get them to collaborate for the client’s benefit, while maintaining competitive tension amongst them. Law firm selection will be handed to procurement officers, who don’t have buddies from law school.
    8. In this unhappy climate, some law firms may seek a defensive merger to paper over the cracks of their inefficiencies, but the heyday of law firm mega-mergers is over.
    9. If Heenan Blaikie’s demise taught us anything, it’s that a drop by as little as 15% of profit per partner can put the bonds of partnership under strain. Another lesson from Heenan Blaikie and also Bingham McCutcheon is that leading law firms are ready and willing to adopt a vulturistic approach and cherry pick the practice units they want without having to deal with legacy issues that arise in a merger.
    10. With a weakened loonie and some firms in financial distress, there will be increased International interest in the Canadian market for US and UK law firms. Those firms are five years ahead in adapting to the new economic reality and therefore they will make considerable inroads into the market. UK-based law firms will find the Canadian market especially of interest, as Canadian markets open up to the European Union when the Comprehensive Economic and Trade Agreement (CETA) is ratified towards the end of 2015 or in 2016.
    11. At the other end of the spectrum, 2015 will be the year of innovative start-up law firms. These agile firms will start offering à la carte legal services for new areas such as M&As. “Wal-Mart” law, introduced by Axess Law will gather pace as those firms anticipate being able to attract outside investment in the near future–and perhaps float on the TSX-V. 
    12. I will complete the manuscript of my new book on how lawyers can create value in the digital economy.

    Euan Sinclair was a lawyer for 15 years in Scotland before moving to BC in 2011 to become Director, Knowledge Management at Lawson Lundell LLP. He also holds an MBA from Edinburgh University and a LLM in IT law from Strathclyde University, where he was taught by, amongst others, Professor Richard Susskind. Euan called at the BC bar in September and specializes in technology law. 


    Bob Denney

    Robert Denney


    1. Two of the hottest practice areas will be Energy – all forms including “clean” – and Elder Law because we’re all getting older.
    2. Big firms will continue to discuss mergers with smaller firms but some of these will not happen and some of the recent mergers will fail.  A repeat of my prediction for this year..
    3. The continued growth of technology will mean more non-lawyers and entities will provide efficient and reasonably priced legal services.
    4. Cybersecurity will become the number one concern for all firms, regardless of size.
    5. Mid-size and  smaller firms, as well as solos, will capture more of the legal market because of:  1)  Technology and 2)  Lower rates than the large firms.
    6. Corporations and large non-profits will continue to expand their legal departments and keep more work in house.
    7. Non-lawyer ownership of, or at least investment in, U.S. law firms will continue to be a hot issue and will eventually be approved.  A repeat of my prediction two years ago.
    8. Applications to law schools will continue to decline.
    9. More women lawyers will be selected for firm leadership positions and the overall income of women lawyers will increase substantially.
    Bob Denney says it seems like he and his firm, Robert Denney Associates, Inc., have been providing strategic management and marketing counsel to law firms forever – but it’s only 38 years.


    Shannon Salter

    Shannon Salter Headshot 2014 3

    In 2015, the Civil Resolution Tribunal ( will launch as the first online tribunal in Canada.  The CRT will pioneer an approach to justice system design which puts the public at the centre, and builds the justice system around their needs and lived realities.  The CRT will culminate from a unique collaboration between the public, community advocates, government, the judiciary, lawyers, mediators and other stakeholders.  For the first time, the public will be empowered with choices about how, when, and where they resolve their civil disputes.  They will be guided through the process, step-by-step, in a way that is easy to understand.  They will be able to resolve their dispute cost-effectively, without travel, and without disrupting their work or family life.    They will be active participants in their justice system, rather than confused bystanders.  They will tell us where the CRT is succeeding and where we can do better.  And we will listen and change, because the justice system belongs to them.

    Shannon Salter is the Chair of the Civil Resolution Tribunal.  She earned her BA (2001) and LLB (2005) from the University of British Columbia, and her LLM from the University of Toronto (2011).  Ms. Salter clerked with the British Columbia Supreme Court, practiced litigation at a large Vancouver law firm for several years, and has served as a vice chair of the Workers’ Compensation Appeal Tribunal .  Ms. Salter is also a commissioner of the Financial Institutions Commission, vice president of the British Columbia Council of Administrative Tribunals, and a past board member of the College of Registered Nurses of British Columbia.  She teaches administrative law at the UBC Faculty of Law as an adjunct professor and has been actively involved in providing pro bono legal advice and representation throughout her career.


    David J. Bilinsky

    Daves Photo

    With everyone’s great predictions, coming at the end of the post is a bit of a challenge!  However, there is a theme to my predictions and they are breaking barriers. Here goes:

    1. The courts and judges will further appreciate the change that technology hath wrought and is continuing to make in the legal arena and that they will not be immune to these changes.  This is only enhanced by the powerful voices calling for increased access to justice and affordable justice for all. By way of breaking barriers, there will be an ever-growing realization that part of this solution will be for greater implementation of technology at all points in the court process from e-filing all the way to seeing Online Dispute Resolution as an alternative method to resolving matters in court.  Certain members of the judiciary will oppose these changes while other members will see this as a necessary first step or series of steps that need to be taken to modernize and bring the civil and criminal dispute resolution process into the present and provide more affordable justice to all.
    2. That law school application numbers across North America will continue to decline as increasing numbers of bright young minds realize that better opportunities lie elsewhere.  Some law schools will resist any changes to how they educate while more enlightened schools will break out of the black letter law barrier and start addressing the growing voices that law schools incorporate technology, business, entrepreneurship and innovation into their programs.
    3. A Law Society or two in Canada will break the barrier on non-lawyer ownership of law firms and allow Alternative Business Structures in Canada.  The UK experiment will flourish here in Canada and as a result, there will be the emergence of new entities that provide legal services on different points on the price/demand curve.
    4. The biggest law firms in Canada realize that the playing field has dramatically changed and that there has been a gradual power shift in favour of the clients that will rework the economic model of these firms.  Furthermore the latest generation of lawyers will increasingly reject climbing the pyramid hierarchy with its uncertain path from associate to partner and venture out into smaller more nimble niche practices (and into ABSs).
    5. Watson will not only be a barrier-smasher, the reverberations will reach deep within the legal profession.  “Disruptive innovations are innovations that transform products that are complicated and expensive into things that are affordable and accessible” per Clayton M. Christensen at Harvard Business School has stated.  Once Watson has emulated lawyers and can do what we do better than we can (computer can already play chess better than the best of the best) then whomever owns that technology will forever change the legal landscape.
    6. Online Dispute Resolution will continue to expand into new tribunals and forums, both private and public.  ODR’s ability to resolve disputes quickly, easily and inexpensively will keep breaking down barriers once different entities realize that eBay’s ability to resolve millions of disputes using ODR techniques can be replicated in different settings.
    7. In another barrier-smashing exercise, in order to address access to justice issues, the proposed merger of the Society of Notaries Public of British with the Law Society of British Columbia will occur and the joint entity will create new niche providers of discrete legal services with qualifying examinations and designations. This will be looked at carefully by other jurisdictions seeking to promote access to justice.

    Thanks to everyone for chipping in and providing their best predictions for 2015 and beyond. However as well all know no one knows the future…we just have to be patient and live it!

    Happy Holidays, Merry Christmas and Happy New Year!

    Part 1 of the Predictions can be found here.

    This entry was posted on Monday, December 22nd, 2014 at 7:33 pm and is filed under Adding Value, Budgeting, Business Development, Change Management, Firm Governance, Issues facing Law Firms, Law Firm Strategy, Leadership and Strategic Planning, Make it Work!, personal focus and renewal, Technology, Tips, Trends. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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