♫ And there’s a road I have to follow, a place I have to go
Well no-one told me just how to get there
But when I get there I’ll know
‘Cause I’m taking it
Step by step, bit by bit,
Stone by stone (yeah), brick by brick (oh, yeah)
Step by step, day by day, mile by mile…♫
Lyrics and music by: Even Stevens, Eddie Rabbitt and David Malloy, recorded by Whitney Houston.
This is another great gust post from Beth Flynn of the Ohio Leadership Center. In this post she concentrates on the 15 steps for effective communication:
- Let go of your own ideas, role, and agenda and try to understand what the other person is saying.
- Become curious about what makes them tick.
- Before you speak, draw out the other person’s ideas.
- Search behind the words for the other person’s meaning. Especially is he or she disagrees with you.
- Discover and manage your listener’s unspoken expectations.
- Respond respectfully and nondefensively acknowledging and addressing the other person’s concerns first.
- Choose an appropriate form of communicating.
- Speak respectfully, empathically, and responsively.
- Demonstrate that you heard the other person’s deeper needs and feelings.
- Anticipate objections and address them before they are raised.
- Clarify and emphasize our agreements.
- Acknowledge differences and restate issues positively.
- State your interests instead of your positions.
- Ask for feedback.
- Compliment the other person for listening
From: Cloke, K. & Goldsmith, J. (2011). Resolving conflicts at work: ten strategies for everyone on the job (3rd Ed). San Francisco: Jossey-Bass, p. 51-54.
Click here to learn how the Ohio State University Leadership Center is inspiring others to take a leadership role that empowers the world.
To begin receiving Beth’s Leadership Moments, please click here.
21st Century Leadership Series: These professional development opportunities are open to current and aspiring leaders interested in increasing their leadership knowledge and skills. Held on the campus of The Ohio State University in Columbus, this leadership series is designed with relevant solutions to current leadership issues. Certificates of participation are available for individuals seeking professional development hours.
Thanks Beth for another great tip that will help us change one step at a time!
This entry was posted on Thursday, July 18th, 2013 at 10:27 am and is filed under Adding Value, Business Development, Change Management, Firm Governance, Issues facing Law Firms, Law Firm Strategy, Leadership and Strategic Planning, personal focus and renewal, Tips, Trends. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.