♬ Isn’t it a bit surprising
How one’s fortunes ebb and flow
And only to the enterprising
Does the magic fortune cookie go
It’s the time of your life so live it well..♬
Lyrics, music and recorded by Randy Neuman:
I remember growing up there would be ‘fads’ (probably still are, albeit I have long since aged out of those teenage angst years). I recall wanting to be part of the ‘cool kids’ and wished to jump on some of those fads and try to seem ‘cool’ (I have long since realized that ‘cool’ is an evasive and momentary target and one best left to others to chase. I never was and will never be ‘cool’ – just ask my daughter. But I digress..)
Well, I recall trying to convince my mom to let me try or buy or do something that would lead to being considered ‘cool’. The answer, invariably, was: “Well if everyone was going to be a lemming and jump off a cliff, would you do it too?” While at the time I thought she was simply being a maddingly frustrating parent, in her way she was testing me to exercise my own judgment and consider longer-term goals and whether this latest fad met my goals or someone else’s.
Right now, Social Media seems to be one of these ‘fads’. That isn’t to say that it should be ignored. Exactly the opposite. Like any new tool, it needs to be considered in terms of your existing business goals, strategy and marketing plan. In other words, all of us have to consider how not to be a ‘legal lemming’ and just follow the crowd in jumping off the cliff. Drago Adam (firstname.lastname@example.org) of the Adam Marketing Group of Vancouver, in one of his recent “Monday Morning Motivator” email newsletters put it well and as such, I have quoted his article here (with his permission):
The Emperor’s New Clothes:
This week we take a closer look at the social media marketing scene. If you are a business owner or marketing manager you are probably getting at least one person a day telling you that you need to be tweeting or cultivating friends and fans on facebook.
The following message from marketing wizard Roy Williams echoes our beliefs so succinctly that after we read it our response was Amen Brother! We feel kindered with Roy because we both only get paid if our clients businesses are doing well and we have a different view on what social marketing is.
I feel a bit like the boy in the Hans Christian Andersen tale of The Emperor’s New Clothes, though I’m not nearly so brave as he. You remember, don’t you? Two weavers promise an Emperor a new suit of clothes that will be invisible to those unfit for their positions, stupid, or incompetent. When the Emperor parades before his subjects in his new clothes, a boy cries out, “But he isn’t wearing anything at all!”
The Internet is the parade we’re watching and Facebook is its emperor. I’ve seen “naked” and this emperor sure looks it, but I hesitate to shout it out loud because this would be tantamount to a confession of professional incompetence.
Let’s face it. Those weavers have spun a pretty loud buzz with “Facebook and Twitter”.
The first Internet buzzword was “eyeballs”. Any site that could generate a high number of unique visitors and page views was said to be overflowing with eyeballs and its creator was considered a genius. But eyeballs didn’t translate into dollars unless you delivered a message to the brain behind those eyeballs that was judged to be highly relevant and sufficiently credible.
Next it was about going viral. My office was deluged with a river of advertisers asking, “How can we take our message viral? We want to go viral. Do you know the secret of going viral?” I told these advertisers, ”Going viral is what happens when traditional word-of-mouth is empowered by digital technology. Do you have a relevant, credible message that contains at least one of the essential three word-of-mouth triggers?”
“Eyeballs” and “going viral” faded away due to a lack of success stories. I breathed a sigh of relief.
Now it’s “Facebook and Twitter”.
Internet acolytes say ”Facebook and Twitter” in hushed tones like they’re intoning a holy mantra. Gregarious extraverts say ”Facebook and Twitter” like they’re sharing the location of a keg party. Hungry business owners say ”Facebook and Twitter” like they’re asking for directions on a road trip. Aspiring young consultants say ”Facebook and Twitter” with an air of condescension, as though it were ”Checkmate” in a chess match.
This time I’m letting Lee Iacocca handle it: ”Talk is cheap. Where I come from, in the auto industry, you were held brutally accountable for your programs and products. The response to any idea was, ”Show me where it’s working.” - Lee Iacocca, Where Have All the Leaders Gone? ch. 3 (2007)
Lee is right, kids. Talk is cheap. Show me where it’s working. Google ”Facebook success stories.” I did. Prepare to be underwhelmed.
Facebook promises hypertargeting but this has been the promise of every media since the invention of advertising. Newspapers have been divided into sections for nearly a century. ”Do you want to target men in the Sports section, women in the Lifestyle section, or businesspeople in the Business section”? Magazines were invented to allow us to target micro-groups that shared a common interest. Television and radio stations promise psychographic targeting through specific programming. Billboards promise tightly controlled geographic targeting. And each of these media is hampered by the same limiting factor as Facebook and Twitter. It is an inescapable truth: Response to your message will be dictated by its relevance and credibility, not by the vehicle of its delivery.
There is benefit to be had through a presence on Facebook. Twitter is a quick way to blurt 140 characters to whomever will give you a moment’s attention. If you enjoy these things, do them. Your business will certainly derive some benefit.
But they are not the highest and best use of your time and energy.
This whole ”Facebook and Twitter” thing reminds me of a conversation I had with a client 14 years ago in Milwaukee. Working together we had grown his business 10-fold in just 5 years. That’s right, one thousand percent growth. He was swimming in cash because he was tenacious, hard-working, had excellent judgment and his employees loved him. All I had done was help him focus his message and his ad budget. When he arrived in Austin for his annual marketing retreat, he said, ”This year I want to spend 20 thousand dollars of the ad budget for a country club membership. I really believe I can sell some product on the golf course.”
Knowing my client loved to golf, I said, ”Sounds like a great idea. How often do you plan to golf?”
”Every Tuesday,“ he answered.
”I’m okay with this plan as long as we agree that you’re going to be the one responsible for selling on the golf course, not me. If you can’t make it work, It’s your fault, not mine. You okay with that?”
He was okay with it. He bought the country club membership, began playing golf every Tuesday, sold a little product on the golf course and he’s still a client today. But his business is now more than 50 times the size it was when we first began working together. My client continues to golf every Tuesday but he doesn’t pretend that golf is what built his business.
If you like to golf, do it. Steal a few moments of your life for living. Make time for the things that give you pleasure. Facebook is a country club membership. If connecting on Facebook is your thing, go for it.
But please, let’s not pretend it’s the highest and best investment of your time.
Thanks Drago (and Roy) for helping put Twitter and Facebook in perspective. So with this reality check, what ways are there to effectively use Social Media in the marketing of your law practice? And who is really achieving marketing success using social media? Perhaps we need to dig deeper and go beyond the mass hysteria and see the real ways that lawyers are using social media for success and market penetration – for like any marketing effort, social media will resonate with some and not with others. After all, this is all about exercising your own judgment and considering your longer-term goals and determining whether this latest fad meets your goals – or someone else’s – all while having the time of your life.This entry was posted on Wednesday, June 1st, 2011 at 8:03 pm and is filed under Business Development, Issues facing Law Firms, Leadership and Strategic Planning, Technology, Trends. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.