♫ Confusion’s all I see
Frustration surrounds me
Solution, bid farewell…♫

Lyrics and music by Deryck Whibley, recorded by Sum 41.

(Image: Creative Commons license, courtesy of Evil Erin)

I had to rent a car today. The reasons are not terribly relevant except to say that I didn’t need any additional stress in my day.

The car that I rented was a 2015 Chrysler 200. Nice car. Peppy, nice bluetooth that connected to my Blackberry without any difficulty and great satellite radio when I was not on the phone. I enjoyed the vehicle.

All that changed when I pulled in to fill the tank before returning it. Now I have been driving for decades and have also rented many rental vehicles. I don’t think much about filling them up with gas.  What could be easier, right?

I pulled into the filling station and got out only to find that the gas cap had a door over it that didn’t have a finger dent that allowed you to open it from the outside. OK no worries.  Went back into the car and started looking for the release button or lever…and looked and looked…everywhere.  All the other cars around me were filling up and driving away while I sat there and went thru the car with a fine-toothed comb.  Not on the dash. Not in the glove box. Not on the door. Nothing. Nada. Complete blank.  OK then …next step: take out the owners manual.  Give it a quick scan..nothing in the Table of Contents.  Check the Index…both silent on how to open the gas cap door.

Got  out and looked at the door again. Pushed and prodded, tried to pry it open…I even said “Open Sesame.”  Nada.

Getting back into the car, I started going thru the owners manual carefully. Being a lawyer I am accustomed to looking closely and trying to find something in a long document. Believe me I covered every page. There was a complete absence of any mention of the fundamental task of how to open the gas cap door.

Third step: grab my Blackberry and start searching.  Turns out I am not the only person who has had difficulties in trying to figure out how to open the gas cap door on various Chrysler vehicles.  Problem is all their proposed solutions didn’t work.  And there were a lot of them.  Nice car but in this instance, bad design combined with no explanation.

I finally head home, sans any gas and change into more comfortable clothes only to start searching on the Internet with a bigger screen and a proper keyboard.  Finally find a site that says that the gas cap is pressure sensitive and you have to press in just the right area to cause it to pop open.

From that point onwards, driving to a filling station, popping the cap and filling the car and returning it was all straightforward except for all the unnecessary frustration caused by the whole experience. Since this is obviously a vehicle used by many car rental companies, there must be many, many others out there who have or will shortly go thru the same needless experience.

Trying to make lemonade from these lemons, I turned to my usual technique which is to try to learn from the experience and place it in a wider context by writing about it.

Why didn’t Chrysler think to put something in the owners manual to tell people who are unfamiliar with the car how to do a task as simple as fill it with gas?  Beats me but it must have been an oversight by someone. You can have the greatest product imaginable but if people can’t figure out how to use it, it is really an expensive paperweight or worse.

As lawyers we can deliver a fabulous service for clients but if they don’t understand what is happening or what is expected, they could experience a great deal of frustration with the process. I once talked to a lawyer who drew a process map (or as I used to call them a flow chart…thank you Darin Thompson for pointing out that this was the term used in the Dark Ages) for his clients. This process map showed graphically what would be happening in his client’s case, what to expect when and in what order.

I thought it was a great idea at the time. I think it is an even better idea today after my experience.

Our services may be well understood by us but for someone not familiar with the legal system, they could find the experience to be baffling, confusing and frustrating. We can help them a lot by outlining graphical ways that explain whatever it is that will be happening to them. We can also streamline the justice system to make it more straightforward from a design perspective to simplify the process.

What we don’t want is these people claiming that the entire legal system is failing them and that the solution is to bid farewell with lawyers and their present way of doing things.

♫ Light gives way to darkness
Unless we come alive.
So be the change you need to see.
Let yourself ignite…♫

Lyrics, music and recorded by Heartist.

(image by Erralix)

In the UK, “The Lord Chief Justice and the Master of the Rolls, as Head of Civil Justice, have asked Lord Justice Briggs to carry out an urgent review of the structure of the courts which deliver civil justice.” As part of this review is the consideration of the creation of an on-line court (“OC”) for ‘lower value disputes’. (http://www.chba.org.uk/news/civil-court-structure-review )

It is designed primarily for use by litigants, in person; it is to be ‘investigatory rather than purely adversarial’; it is to include conciliation, mediation and it is to be a mainstream rather than an alternative method of dispute resolution.

Face to face hearings are to be used only if ‘documentary, telephone or video alternatives’ are unavailable.

The issues that they will be examining and considering are:

At what level of value at risk (or other criteria) to set the ceiling of the OC.

Whether there are types of case which, regardless of value, are unsuited for resolution in the OC.

Whether use of the OC (once fully tested and proved) should be compulsory.

How to assist those for whom the conduct of litigation on-line is impossible or difficult.

Costs shifting between the parties.

A suitable rules regime for the OC.

How to achieve the transparency needed for the process to comply with the requirements of open justice.

The design of an appropriate appeals process.

If this sounds at all familiar, it should. British Columbia’s Civil Dispute Tribunal will be coming on-line in the near future. The Civil Resolution Tribunal Act will require parties with minor strata (i.e. condominium ) disputes and small claims matters (expected to be $10,000 or less) to use the mandatory CRT. The CRT will be Canada’s first online tribunal.

The CRT is intended to be a cost-effective and accessible process for resolving disputes. Parties will not be filing documents in a courthouse or indeed attending hearing or trials. They will be accessing the CRT online. No need for taking time off work to go to the court registry; the CRT website will be available 24/7 and asynchronous communications can be used.

The CRT will consist of two systems: the Solution Explorer is intended to help people with tools to access their options and resolve their dispute themselves. The second system will be the Dispute Resolution Service which will enable early resolution options and adjudications if necessary. In this way it is similar to the online dispute resolution mechanisms of eBay which assist parties to resolve their disputes. eBay’s system works: they resolve some 60 millions disputes a year, of which  over 80% are settled by the two parties and the software.

Indeed the Independent reports that the UK OC will be modelled on the eBay system:

Thousands of legal disputes would be settled online each year under plans for an eBay-inspired revolution in the civil justice system.

Judges would rule on cases involving up to £25,000 without the need for courts to be booked or for the parties involved to appear in person to give evidence. The proposed shake-up – which is supported by senior judges –  could also save large sums for the Ministry of Justice (MoJ).

These innovations in civil justice are just starting. But the advantages of ODR (Online Dispute Resolution) as compared to traditional trials are quickly apparent. The Canadian Department of Justice lists the advantages of ODR as follows:

• ODR is a generally informal, flexible and creative tool of dispute resolution which is not governed by strict rules of procedure and evidence. This may allow the parties to design or participate in a process which can be moulded to suit their needs and encourages a consensual rather than an adversarial approach.
• ODR may reduce litigation costs: this is of importance both to corporate parties who wish to keep costs down and to parties who otherwise might not be able to afford the cost of litigation. The costs of the process or compensation given to the neutral evaluator are generally borne equally by all parties, providing all parties with an equal stake in the outcome and an equal sense of ownership.
• ODR may be the appropriate option particularly for low-cost, high-volume transaction as it often allows for a timely, cost-efficient and efficient resolution to problems where the amounts in dispute may not be sufficiently high to justify the cost of a meeting-based mediation (e.g. consumer disputes).
• ODR also allows for a more cost-efficient resolution of disputes where there is significant geographic distance between the parties and the amount in dispute may preclude the cost of travel.
• ODR may be appropriate where there are sensitivities between the parties that may be exacerbated by being in the same room (e.g. matrimonial disputes).
• ODR may allow for the participation of parties who could not otherwise attend an in-person meeting due to a severe disability.
• ODR is confidential (unless agreed otherwise by the parties), subject to the application of the Access to Information Act and of the Privacy Act when the federal government is a party. The process is appropriate when confidentiality is considered important or necessary to the parties, which is often the case: parties utilizing DR mechanisms usually do so on the basis that they can discuss matters freely in the expectation that they will be disclosed, neither publicly, nor to a court.

Certainly there are disadvantages of ODR, not the least of which is having those who are disadvantaged or with disabilities access the online resources necessary to participate.

However, when it comes to increasing access to justice and moving the justice system into the 21st century, there is no question that greater online resources will play a big part. The challenge for the legal and the justice system is to be the change that we need to see and let ourselves ignite to the possibilities that change might bring.

(published concurrently with tips.slaw.ca)

♫ Is the glass half full or half empty ?
It’s based on your perspective quite simply
We’re the same and we’re not, know what I’m saying, listen
Son, I ain’t better than you, I just think different…♫

Lyrics, music and recorded by Nujabes.

Image created by: Nicoguaro.

“Think Different” was the slogan for Apple, Inc at one time.  Steve Jobs said in the “One Last Thing” documentary:

When you grow up you tend to get told the world is the way it is and your life is just to live your life inside the world. Try not to bash into the walls too much. Try to have a nice family life, have fun, save a little money.

That’s a very limited life. Life can be much broader once you discover one simple fact, and that is – everything around you that you call life, was made up by people that were no smarter than you. And you can change it, you can influence it, you can build your own things that other people can use.

The minute that you understand that you can poke life and actually something will, you know if you push in, something will pop out the other side, that you can change it, you can mold it. That’s maybe the most important thing. It’s to shake off this erroneous notion that life is there and you’re just gonna live in it, versus embrace it, change it, improve it, make your mark upon it.

I think that’s very important and however you learn that, once you learn it, you’ll want to change life and make it better, cause it’s kind of messed up, in a lot of ways. Once you learn that, you’ll never be the same again.

OK so you want to poke life, you want to be able to change it, you want to make your mark and never be the same again. You want to ‘think different’.  Well, how do you, like, begin?

One of the ways is to start listening to new voices. TED.com is excellent in this regard (watch the presentations that are tagged ‘jaw dropping’ for example. You will not be the same again).

Another is by reading new books and publications. TIME.com for example, lists the Best Books of 2015 (so far).

But if you want to start doing things differently you need new thinking tools. Mind mapping software falls within that category. Rather than listing ideas linearly, mind mapping allows you to graphically organize information by starting with a central idea and branching out from there. You create the relationships between concepts and relate them back to the central idea.

According to Wikipedia:

[T]he use of diagrams that visually “map” information using branching and radial maps traces back centuries. These pictorial methods record knowledge and model systems, and have a long history in learning, brainstorming, memory, visual thinking, and problem solving by educators, engineers, psychologists, and others.

And now lawyers. I know colleagues who use mind mapping software to plan examinations for discovery, to lay out the theory of their cases and to strategically outline their business plans. They are excellent for brainstorming, for organizing large amounts of information, to visualize relationships between ideas and for helping to make decisions.

Wikipedia states that mind mapping may be helpful in assisting with memory recall and can improve learning.

Lifehacker (also another fabulous web site for helping you to think differently) has an article listing the 5 best mind mapping applications.

Mind Mapping may be just part of the solution if we are going to look at change and in particular, think differently. As Steve has said, we must embrace it, change it, improve it and look for tools to help make your mark upon it.

(published concurrently on tips.slaw.ca)

♫ I got something that will sure ’nuff set your stuff on fire
…
Tell me something good (tell me, tell me, tell me)…♫

Lyrics and music by Stevie Wonder, recorded by Rufus and Chaka Khan,

Lawyers are sensitive souls. No lawyer wants to receive a complaint from a client.  However, what you don’t know can, in this case, actually hurt you.  The failure to complain by a dissatisfied client may result in the client leaving quietly but then causing maximal damage to the law firm’s reputation by talking to others about their bad experience.

When given a rational choice between hearing from a dissatisfied client 1-1 or having that client go out and speak to many others about their negative experience with a firm or lawyer, virtually everyone would choose to speak to the client and at least try to remedy their feelings.  Yet how many lawyers and law firms seek to find those unhappy clients and find out what went wrong before they cause damage?  We all know that word of mouth endorsements are worth their weight in gold; similarly negative word of mouth experiences can sink a firm’s reputation.

Yet few lawyers conduct client feedback surveys.  According to Joel Rose, a management consultant to law offices:

Information obtained from client surveys may be the most important marketing activity a law firm can undertake. Most firms that initiate client surveys have found their clients to be impressed that the firm cares about their opinions. Also, as the result of surveys, law firms may detect certain misunderstandings which, if not clarified, could fester and result in dissatisfied clients.

There are many ways to conduct a survey. It can be a Word or PDF document mailed or emailed to clients; it can be conducted using an online tool such as SurveyMonkey. It can be a telephone interview with the client by a firm member. It could be done by inviting a small select group of clients one evening to come and talk confidentially with a few of the partners.

The approach used can be reflective of the resources of the firm, the number of clients to be surveyed, the ability of the clients to navigate an online survey, the desire to meet with people face to face and the like.  However done, it does have the ability to learn more about how the firm and its services are perceived and more importantly, how you can change to better meet your desired client’s needs.

I once read (unfortunately I can’t find the reference) that there are three essential questions to ask your clients.  These are:

• What did we do right?
• What did we do wrong?
• How can we do it better next time?

You can nuance these how you wish but the essence is to find out what clients liked about your services, what didn’t they like and how you can improve on the client experience.

There are many other possible questions such as “How likely is it that you would recommend our services to others?” and “How do you compare the value we provide against other law firms you may have used?” and “How did you find out about our services?”

In terms of general design, I believe a shorter survey is better and more respecting of your client’s time.  Many writers state that providing a reward for completing the survey could be useful (but ensure that the cost doesn’t balloon out of control).

However you do it, you are sure to get some very valuable feedback and information.  If you can manage it, inviting clients to provide feedback immediately after closing a matter allows you to also repair any possible dissatisfaction before it is too late.

Once you get that information and feedback, the onus then shifts to you to do something with it.  Asking clients for feedback and failing to implement change is only going to create an impression that you are going thru the motions without really desiring change.

In fact the survey is an underused tool in most law firms. According to Quantisoft, there are many surveys that law firms can use to identify their strengths, weaknesses and opportunities such as:

• Partner Evaluation Feedback Survey (Associate Attorneys evaluate Partners)
• Associate Attorney Evaluation Feedback Survey (Partners evaluate Associate Attorneys)
• Associate Attorney Development Survey (Associates provide feedback on their career goals and development, and workplace issues)
• Administrative Staff Feedback Surveys (Providing feedback to Administrative Staff)
• Opinion/Engagement/Satisfaction Surveys
• Risk Assessment Surveys
• IT customer satisfaction surveys
• Other surveys designed to meet your Firm’s special needs.

Whether you do surveys of clients or of people internal to the firm, you are sure to learn something that will sure ’nuff set your stuff on fire.

♫  I need to hear from You 
Before this night is through 
I need to hear from You 
So I’m waiting, waiting just to hear from you…♫

Lyrics and music by: Robert Hartman, recorded by Petra.

This week, Garry Wise and I chatted about the possible topics that we could cover in this column (posted at slawtips.ca and on this site) over the next while.  Without being exhaustive, I pulled together the following list from our discussions. Now it is up to you. In the comments section, please indicate which topic(s) are of greatest interest to you!  We really want to hear from you and to write on the topics that you most wish to hear about.

Here is the (incomplete) list of possible topics:

New ways of working:

• Virtual office examples
• Virtual assistants
• Virtual contract lawyers
• Using Skype and other communication methods to reach out
• Portals
• Collaboration tools/applications/websites
• Dragon Dictate and VR on the Mac
• IBM’s Watson and AI: What are the implications?

New Software/web tools:

• Emerging Canadian software
• Apps, Apps Apps!
• Websites: Are they relevant anymore?
• Blogs: Are they relevant anymore?
• Vlogs: Are they the way to go?
• Smartphones
• Tablets
• Sony paper
• Microsoft’s Matter Center
• Why use Twitter? Facebook? LinkedIn? Other SM ?
• Windows 10
• OS X El Capitan
• Do Process Software

Capturing, Organizing and Using Information

• Evernote and OneNote
• Don’t Forget the Milk
• Wunderlist
• IFTTT recipes
• Wikis and law firms
• CanLII Connect
• SurveyMonkey and lawyers/law firms
• MindMapping: The New Way of Legal Thinking?

Security and Privacy

• Portals
• Encryption
• Cryptolocker and other ransomware
• Ethical Hacking?
• How do you handle a security breach?
• Canadian Backup and Storage Services
• Canadian Hosted and Managed Services

Practice Management Software Reviews

• CLIO
• Amicus Attorney
• MyCase
• RocketMatter
• PracticePanther
• HoudiniESQ
• LegalFiles
• PCLaw
• ProLaw
• TimeSolv Legal
• Synergy Legal Suite

Legal Accounting Software and lawyers

• PCLaw
• ESILAW
• Brief Legal Software
• Quickbooks
• Sage50
• XERO
• BillQuick
• CosmoLex

Stages in a Lawyer’s Life

• Entering law school
• Finding Articles
• Life as an Associate
• Life as a junior partner
• Life as a senior partner
• Life as a managing partner
• Life as ‘of counsel’
• Going out on Your own
• Moving Firms
• Finding an Associate
• Office Sharing
• Easing into Retirement
• Moving an Office
• Closing an Office

Using Consultants and Service Providers

• Bookkeepers
• IT providers
  • In house IT
  • Managed IT services
  • Hosted services
• Working with Security professionals
• How to use IT Consultants to Max Advantage
• Apple vs Mac vs Does it Matter Anymore?
• Finding and working with an Office Administrator

Setting up in Practice

• Finding the right location
• Finding the right staff
• Working with staff
• Balancing life and work
• Hiring, firing and managing staff

New Ways of Handling Legal Matters

• ADR
• ODR
• Virtual courts and trials
• Setting up a virtual practice/services
• Taking Technology to Court/Mediations/Arbitrations
• Taking Technology to clients

Other Legal Software

• Optinet Systems
• Emergent Solutions
• Tracument
• Triage Data Solutions
• Dye & Durham
• Thomson Reuters
• Lexis Nexis
• Econveyance
• Esentire
• Worldox
• Primafact
• SAI Systems Auditing
• LexBox
• WordRake
• SimplyFile

Innovative ways of Practising:

• Cognition LLP
• Axess Law
• ABS across the world

New Ways of Thinking about Legal Practice

Whatever we have missed.

Please indicate in the Comments (below) the topic(s) that are most important. Or drop me a line at slawtips1@gmail.com. We hope to hear from you!

♫ Where you lead, I will follow
Anywhere that you tell me to
If you need, you need me to be with you
I will follow where you lead..♫

Lyrics and music by Toni Stern and Carole King, recorded by Carole King.

Lawyers, I surmise, believe with their long history and experience that they are the innovators of any changes in the legal/justice system.  However, that theory may need further examination. In fact it may have to be turned onto its head.

There is a countervailing theory, promoted by Eric von Hippel and others, that users and consumers of services, (in our case, legal services) are actually the innovators of new services rather than suppliers of those services, or in our case, lawyers.

For example:

“User innovation doesn’t only extend to tangible products but also services. von Hippel found that eighty-five percent of individuals self-provided themselves with accounting and banking processes before banks offered this service.”

Imagine. Clients finding and directing the changes that they desire in legal services and providing them to themselves.  How could this happen?

“An extension of user innovations is the idea of lead users. These are the individuals who first feel the need for a product or service and create it for themselves. Lead user identification is an essential method used by companies to identify the newest innovations in their product areas giving them crucial insight on the needs of their users.”

How many lawyers and law firms are focused on the idea of lead users and innovation? How many of us are focused on this innovation segment?   Indeed how many lawyers and law firms are actually focused on innovation in the delivery of legal services?

Professor von Hipple:

“finds it interesting that in the UK, 8% (3-4 million people) of consumers modify the product that they use.”

In fact,

“He stressed the fact that the number of consumers modifying products and thereby innovating outweighs the number of people doing this in companies”

Perhaps we need to be listening to our clients …much more than we are doing right now.  The consumers of legal services may in fact be showing us the innovations that we as lawyers need to make to our delivery of legal services.

In fact, they may just be showing us the way..

(cross-posted to tips.slaw.ca)

On Friday Oct 2, 2015 in Vancouver, BC, the ninth Pacific Legal Technology Conference will take place. But it can also take place right in your office.  This year 13 sessions will be real-time webcast (the keynote will be recorded and made available for viewing after the conference due to logistical issues) allowing both in person and webinar attendees to fully participate in the conference.

28 speakers from Toronto, New York City, Salt Lake City, Alaska and all across BC will speak on such sessions as “Blending Technology with Strong Advocacy Skills”, “Practice Management Tools: There has never been a better time”, “Securing Mobile Devices: Laptops, Tablets, Smartphones, USB keys and More”and of course the favourite “All the Gadgets, Sites and More we can Squeeze into 60+ minutes”

One session will be a debate format: “How Tech is Changing the Practice of Law: Watson, AI, Expert Systems and More” and promises to be highly entertaining as well as deeply thoughtful on the future of the profession.  Simon Chester of Toronto will face off against Nate Russell of Vancouver in what should be a unique way to explore these emerging issues.

The eight Tracks are focused on specific issues facing lawyers, such as the “Solo and Small Firm Track” (offering for example:  ‘No Brainer “Sweet Spot” Tech for Solos and Small Firms’), Front Office Technology: The Lawyer’s Desktop Track (offering for example: “Sharing Documents Securely with Clients, Lawyers and Others”), The Security and Threat Protection Track (offering: “What is an Appropriate Level of Protection and How to Achieve It”) and the Innovation and Advanced Track (offering: “Emerging Canadian Legal Technology”).

Each edition of the PLTC is designed by the Advisory Board building an on-line survey of possible topics and issues and asking past attendees to tell us what they most want to hear about and see.  This results in the educational sessions being designed with the attendees needs uppermost.  This year the response was overwhelming:  Privacy and Security was clearly the #1 issue on everyone’s mind.  Accordingly our keynote will be Lincoln Mead, the IT Director of the Utah State Bar and a long-standing ABA TECHSHOW Planning Board Member, acclaimed speaker and expert on Legal IT and Security. His topic will be: Security and Privacy: Don’t be Worried, be Terrified! 

There will be a discussion track of 4 sessions that will not be webcast due to their particular format.  Here the attendees will be joining our speakers to discuss issues of interest in such sessions as: “Going Beyond the Law Society of BC’s Cloud Checklist”, “Technology and Legal Ethics: What are a lawyer’s ethical obligations in connection with technology? How best can we meet these obligations?” and “The Strategic Reinvention of the Law Firm: People, Processes, Technology and Change”.

At the CLC conference in Calgary this August, Madam Chief Justice Beverley McLachlin made it clear that resisting change is no longer an option.  LegalFeeds in writing about her speech, stated:

“We’re part of it, and there’s no escape,” she said, referring to the technological changes making legal information available in other ways and players such as LegalZoom that are growing rapidly.

In her speech, McLachlin focused on the major challenges facing the legal profession while outlining what she sees as new opportunities that provide some optimism for different ways of doing business, particularly for “nimble, tech-savvy lawyers.”

We invite you to join your colleagues across Canada and participate in Canada’s online legal technology conference.  Sponsoring organizations this year are: The Law Society of British Columbia, together with the Trial Lawyers Association of BC, the Canadian Bar Association BC Branch, The Alberta Civil Trial Lawyers Association and the Saskatchewan Trial Lawyers Association.

The Sponsor floor is sold out and details of the sponsors can be found here, including our Platinum sponsor, Dye & Durham Corporation.  For the benefit of both in person attendees as well as webinar attendees, the last 10 minutes of each session will be allocated to one of the sponsors who will show how their product or service helps address the issues raised by our speakers in their presentations.  We are hopeful that this will allow all attendees to benefit in learning about the sponsors and the educational sessions and how they tie in together.

The conference has been approved for 6 hours of CPD credit in BC which includes ethics and practice management credit.  Further MCLE credit approvals can be found here.

Early-bird registration rates are available until Sept 12, 2015.

I hope to see you at the Conference and join in with your nimble, tech-savvy colleagues!

-David J. Bilinsky, Chair, The Pacific Legal Technology Conference. (posted concurrently with slaw.ca). 

♫ I just want the simple things..♫

Lyrics, music and recorded by Miguel.

This post continues the theme of innovative  technology for lawyers.  John Heckman, a legal technology consultant for whom I have a great deal of respect recently wrote in his blog “Does it Compute” a piece entitled:
Technophobe and Proud Of It — the Consequences.  He states that there are “attorneys whose willful refusal to become conversant with their firm’s technology will drag down its productivity and ability to respond to client needs.” John then quotes Sharon Nelson, another good friend and legal technologist who is a co-author of the annual American Bar Association’s Solo and Small Firm Technology Guide (for which the write is a contributing author) put it bluntly: “The raw choice is that lawyers must choose between adaption and extinction.”

Well, fortunately there are technologies that are simple, effective and easy to use even for technophobes.  SimplyFile is one of them.

This application which is a toolbar add-on for MS Outlook on the PC (not Mac..sigh!).  It does one thing very very well. It is an adaptive program that learns from you where you like to file emails in your Outlook folders.

If you set up your Outlook folders to match your client files, then SimplyFile will help you quickly and easily move both incoming and outgoing emails into their proper file in Outlook. It learns from you and correctly guesses the correct folder 80-90% of the time.  Moving the email to the right folder once Simplyfile guesses the folder is just a mouse click.

No longer will you end up with all your outgoing emails in the ‘Sent’ folder in Outlook.

No longer do you ‘drag and drop’ emails to organize them.

I have been using SimplyFile for years now and love it. There are companion applications that speed up other tasks and for those I refer you to Techhit’s web page.

If you use a Document Management System (we use OpenText) Simplyfile helps you move your emails into your profiled folders in Outlook and from there they are indexed into the DMS system.  I understand it is equally effective with Worldox and other DMS platforms that work with MS Outlook (but you should check with your DMS provider first).

When it comes to legal technology there is no question that for maximum adoption by lawyers on all points on the legal technology spectrum, the applications should keep it simple.

(cross-posted to tips.slaw.ca)

♫  Good lookin’, so refined
Say wouldn’t you like to know whats going on in my mind?
So let me get right to the point
I don’t pop my cork for every guy I see
Hey Big Spender
Spend, a little time with me…♫

Music and lyrics by:  Cy Coleman and Dorothy Fields, from Sweet Charity.

This column starts what I hope will be a series of columns on new and innovative technologies for lawyers.

The kickoff column in this series deals with WordRake.

WordRake is editing software for lawyers.

Most of us have to write for a living. Contracts, pleadings, documents, memorandums – even blog posts – our ideas are as clear as the words, grammar, syntax and tone that we use to communicate our thoughts.

Other than hiring an editor to go over your work, we are pretty much on our own to do our own editing and proofreading.

That is, until WordRake. As Gary Kinder, the developer states, the secret to writing well is rewriting. WordRake will take your writing and suggest edits to remove unnecessary words, improve phrasing, improve your grammar and make dull sentences sparkle.

It allows you to write clearly, be understood and make things happen with your written communications.

If nothing else, you can improve your writing by subscribing to Gary Kinder’s Wednesday Writing Tips.

WordRake works in Windows and with MS Word and Outlook. Alas, it doesn’t work on a Mac or I would be using it to help tighten this column. There is a 7 day free trial at www.wordrake.com.  So let me get right to the point, spend a little time with WordRake; it may be the best $199 (Word and Outlook for 1 year) that you spend this year.

(cross-posted to tips.slaw.ca)

♫ wheeeeeeeeeefit
whoafit
holy$#*!fit
findyourfit..♫

Lyrics and music by Seth Olinsky (Akron/Family).

Who knew that keeping track of your fitness could be addictive – and fun? Welcome to the world of wearable technology and in particular, the Fitbit.

The FitBit Flex is a wearable fitness wristband that helps you track your daily activity in terms of steps, distance, calories burned and active minutes.

It tracks how long you slept and the quality of your sleep. It buzzes when you have achieved 10,000 steps in a day (the first time mine did this I almost jumped out of my skin!).

It synchs wirelessly to your computer and smartphones. You can log additional activities such as biking, skiing, running and more.

As you achieve your fitness goals, you get email reminders and badges that reinforce your progress. You can also track drinks of water and calories eaten in the food log section.

If what gets measured gets done, the FitBit is a fun and novel way to keep on top of your fitness goals and see how you are doing.

There are different devices ranging from the Flex (above) to the Surge that incorporates a heart monitor and is classified as a ‘Fitness Super Watch’ with GPS, notifications, music, Auto Sleep monitoring and alarms.

Since keeping fit is something that all of us need to do more of, it is good to know that the Fitbit can be a great little way to get that little bit of motivation to achieve your goals with a tiny bit of wheeeeeeeeee….

(cross-posted to tips.slaw.ca)